1 reviews | Active since Jan 2018
Sweepsouth only sweep things under the mat!
The cleaner didn't do what she had to and when I asked her she said it was clean already and they debited my account twice. Never using this service again
Hello Lerato,
Thank you for review - we are disappointed to read that you were not happy with your cleaning. Our aim is to always leave your home sparkling after a SweepSouth cleaning appointment and we are very sorry that this did not happen. The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
If you have opted to link a card to your SweepSouth account for flexibility the payment will only go off after your booking has been completed. We’d like to confirm that your account was only charged once on 28 July for the cleaning that took place on 26 July. We have also received your rating with further details of the work that has not been completed to your satisfaction during your booking. We are looking into the matter and will be in touch to follow up on this.
SweepSouth
Hello Lerato,
Thank you for review - we are disappointed to read that you were not happy with your cleaning. Our aim is to always leave your home sparkling after a SweepSouth cleaning appointment and we are very sorry that this did not happen. The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
If you have opted to link a card to your SweepSouth account for flexibility the payment will only go off after your booking has been completed. We’d like to confirm that your account was only charged once on 28 July for the cleaning that took place on 26 July. We have also received your rating with further details of the work that has not been completed to your satisfaction during your booking. We are looking into the matter and will be in touch to follow up on this.
SweepSouth