Sweepsouth NOT reliable home cleaners

I booked a cleaner for 08:00 on 26 January (Saturday). After the first two cleaners cancelled on Friday evening I was assigned another cleaner. 08:00 Saturday morning came and went.

At 08:30 I decide to give the cleaner a call to find out if she is still coming to which she advised me that she was also unable to make it. I then gave sweepsouth a call to find out what the way forward is. I was advised that they will contact an area manager to see if someone was available. I was called back approximately 15 mins later and advised that the new cleaner would be there by 10:00.

10:00 again came and went. At 10:15 I gave the cleaner a call and was told that she is on her way and that she was having transport difficulties. The cleaner finally arived at 12:30!!!!

Sweepsouth had wasted my whole Saturday because I had to hang around for 4.5 hours (the total cleaning time booked) waiting for the cleaner to pitch. I do not blame the cleaner for this as I know how unreliable public transport is. I blame sweepsouth.

I feel that the area manager should have stopped what he/she was busy with and made sure that the cleaner got to her appointment on time. The second thing was that I paid R52 for sweepsouth to provide their own cleaning products, the cleaner arrived empty handed and ended up using my cleaning products.

Sweepsouth is deffinitely NOT reliable.