CM
Charles M
1 reviews | Active since Mar 2013
27 Jan 2021, 11:13
SweepSouth not cleaning up their act.
Terrible at after-sales or customer support. I paid for insurance, then when claiming back, there is no follow-up from their broker/third-party. There is no support from SweepSouth to assist, one just gets referred, then the cycle gets dropped. Also see my review on Surestart, the insurance provider.
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Replies (2)
SweepSouth's replyOfficial
27 Jan 2021, 12:09Hi Charles,
We're disappointed to read this and we will immediately reach out to the insurance company. It appears that they are having difficulty making contact with your SweepStar which we were alerted to yesterday. We're also going to see what we're able to do on our side to speed things up and make contact with the SweepStar.
We're so sorry if we offered you any service suggesting that we are not willing to support, unfortunately, all claims and correspondence does need to be handled directly between the client and the insurer. That being said, we will see how we can support from this side and we will also be escalating this internally.
SweepSouth Social Team
We're disappointed to read this and we will immediately reach out to the insurance company. It appears that they are having difficulty making contact with your SweepStar which we were alerted to yesterday. We're also going to see what we're able to do on our side to speed things up and make contact with the SweepStar.
We're so sorry if we offered you any service suggesting that we are not willing to support, unfortunately, all claims and correspondence does need to be handled directly between the client and the insurer. That being said, we will see how we can support from this side and we will also be escalating this internally.
SweepSouth Social Team
SweepSouth's reply27 Jan 2021, 12:09
Official
Hi Charles,
We're disappointed to read this and we will immediately reach out to the insurance company. It appears that they are having difficulty making contact with your SweepStar which we were alerted to yesterday. We're also going to see what we're able to do on our side to speed things up and make contact with the SweepStar.
We're so sorry if we offered you any service suggesting that we are not willing to support, unfortunately, all claims and correspondence does need to be handled directly between the client and the insurer. That being said, we will see how we can support from this side and we will also be escalating this internally.
SweepSouth Social Team
We're disappointed to read this and we will immediately reach out to the insurance company. It appears that they are having difficulty making contact with your SweepStar which we were alerted to yesterday. We're also going to see what we're able to do on our side to speed things up and make contact with the SweepStar.
We're so sorry if we offered you any service suggesting that we are not willing to support, unfortunately, all claims and correspondence does need to be handled directly between the client and the insurer. That being said, we will see how we can support from this side and we will also be escalating this internally.
SweepSouth Social Team
CM
Charles M's updateReviewer Update
27 Jan 2021, 13:49Thank you.
CM
Charles M's update27 Jan 2021, 13:49
Reviewer Update
Thank you.