BM
Bongani M
1 reviews | Active since Aug 2012
06 Mar 2024, 14:58
SweepSouth non-responsive
I'm not happy with how SweepSouth is handling my query (***) logged on the 4th of March 2024, where I expressed how extremely unsatisfied with the work done from Booking SS***. How the worker arrived late, then worked so slowly and then left early even without working the total contracted hours complaining that he was tired and nothing much was done. I've requested someone else to be reassigned to come complete the work or refund. I received a response from Caitlin that their Negative Experience Team will address my concerns promptly but this I haven't received any feedback from that team, and even their WhatsApp service is not functional, no responses. I followed up on 5 March 2024 afternoon with Caitlin to find out when will this team get back to me, no response still. I followed up again on 6th March, to find out what's going on as no one has reached out to me. Still nothing. I feel ******, that my money was taken for nothing and the work is not complete. This is unacceptable!!!!!!!!!!!!
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SweepSouth's replyOfficial
08 Mar 2024, 08:44Hi Bongani. Thanks for taking the time to post on Hello Peter.
We sincerely apologize for the inconvenience and frustration you've experienced regarding your recent booking with SweepSouth. We understand the importance of addressing your concerns promptly and ensuring a resolution that meets your satisfaction.
Our Experience Specialist has been diligently handling your query and has been in communication with you via email. We apologize if there has been a delay in our response and understand your frustration with the lack of communication through our WhatsApp service.
Rest assured, our Experience Specialist will prioritize your case and will be reaching out to you via phone call at your convenience to discuss your concerns in detail and work towards a resolution. Your feedback is invaluable to us, and we are committed to addressing your issues and ensuring a positive outcome.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this matter promptly.
We sincerely apologize for the inconvenience and frustration you've experienced regarding your recent booking with SweepSouth. We understand the importance of addressing your concerns promptly and ensuring a resolution that meets your satisfaction.
Our Experience Specialist has been diligently handling your query and has been in communication with you via email. We apologize if there has been a delay in our response and understand your frustration with the lack of communication through our WhatsApp service.
Rest assured, our Experience Specialist will prioritize your case and will be reaching out to you via phone call at your convenience to discuss your concerns in detail and work towards a resolution. Your feedback is invaluable to us, and we are committed to addressing your issues and ensuring a positive outcome.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this matter promptly.
Best regards,
SweepSouth's reply08 Mar 2024, 08:44
Official
Hi Bongani. Thanks for taking the time to post on Hello Peter.
We sincerely apologize for the inconvenience and frustration you've experienced regarding your recent booking with SweepSouth. We understand the importance of addressing your concerns promptly and ensuring a resolution that meets your satisfaction.
Our Experience Specialist has been diligently handling your query and has been in communication with you via email. We apologize if there has been a delay in our response and understand your frustration with the lack of communication through our WhatsApp service.
Rest assured, our Experience Specialist will prioritize your case and will be reaching out to you via phone call at your convenience to discuss your concerns in detail and work towards a resolution. Your feedback is invaluable to us, and we are committed to addressing your issues and ensuring a positive outcome.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this matter promptly.
We sincerely apologize for the inconvenience and frustration you've experienced regarding your recent booking with SweepSouth. We understand the importance of addressing your concerns promptly and ensuring a resolution that meets your satisfaction.
Our Experience Specialist has been diligently handling your query and has been in communication with you via email. We apologize if there has been a delay in our response and understand your frustration with the lack of communication through our WhatsApp service.
Rest assured, our Experience Specialist will prioritize your case and will be reaching out to you via phone call at your convenience to discuss your concerns in detail and work towards a resolution. Your feedback is invaluable to us, and we are committed to addressing your issues and ensuring a positive outcome.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this matter promptly.
Best regards,