1 reviews | Active since Dec 2019
Sweepsouth - no control over standard of work and not prepared to answer complaints when sub-standard BETTER TO CLEAN YOURSELF!!!!!!
I booked a house cleaning with Sweepsouth as I had been working 3 jobs and needed help cleaning. The sweep star that was sent to me was very nice, but when I arrived home after the 5 hour cleaning period I noticed all counters were still dusty and commented to my daughter that it just didn't feel clean. Upon closer inspection, I noticed that the bath hadn't been cleaned, bottles on the bathroom shelf had not been moved and shelves not wiped. In fact beside the bed sheets changed and dishes washed, I came home and spent 3 hours re-cleaning. I didn't complain because I felt terrible for the sweep star as times are tough and we're all struggling. I didn't vacuum as I was literally exhausted! When I did decide to vacuum, I immidiately discovered that the vacuum was broken, perhaps the reason why I didn't feel my home was clean after the booking. I had used it a few days prior and it was in perfect working order. When I raised this with Sweepsouth I was fobbed off and told they're unable to help as a period of time had passed & my ticket was closed. End of story. I'll NEVER USE SWEEPSOUTH AGAIN.
Thank you for your review despite your disappointment.
We are terribly disappointed to read of your experience and would like to offer our utmost apologies for the frustration and inconvenience you have experienced as this most certainly never our intention.
We had a look into this for you and see that our team has been in regular email communication with you about this unfortunate incident. Regarding the broken vacuum, when damage incidents are reported we have a strict process in place that we implement to assist and guide clients through this unfortunate situation and through the claims procedure. This process also involves an internal process with the SweepStar to guide and support her in being more careful with clients belongings. However, as per our T's&C's, incidents of damage need to meet certain criteria for us to proceed with a claim. Incidents of damage need to be reported within seventy-two hours.
We have, however, gone ahead and escalated this to the relevant teams and they will be in touch with further assistance.
We are terribly sorry once again for this and we will ensure we support in making things better for you.
Thank you for your review despite your disappointment.
We are terribly disappointed to read of your experience and would like to offer our utmost apologies for the frustration and inconvenience you have experienced as this most certainly never our intention.
We had a look into this for you and see that our team has been in regular email communication with you about this unfortunate incident. Regarding the broken vacuum, when damage incidents are reported we have a strict process in place that we implement to assist and guide clients through this unfortunate situation and through the claims procedure. This process also involves an internal process with the SweepStar to guide and support her in being more careful with clients belongings. However, as per our T's&C's, incidents of damage need to meet certain criteria for us to proceed with a claim. Incidents of damage need to be reported within seventy-two hours.
We have, however, gone ahead and escalated this to the relevant teams and they will be in touch with further assistance.
We are terribly sorry once again for this and we will ensure we support in making things better for you.
No-one is prepared to take any accountability - not even for tardy cleaning.
It's not the first time I've heard it's being escalated - to where I can't say - it never seems to get there.
No-one is prepared to take any accountability - not even for tardy cleaning.
It's not the first time I've heard it's being escalated - to where I can't say - it never seems to get there.
We assure this has been shared with the relevant teams and can confirm that they have emailed you offering further assistance. We encourage you to respond to the email with any further issues or concerns and our team will ensure to promptly assist.
SweepSouth Social Team
We assure this has been shared with the relevant teams and can confirm that they have emailed you offering further assistance. We encourage you to respond to the email with any further issues or concerns and our team will ensure to promptly assist.
SweepSouth Social Team