EJ
Esmé Jacobs
1 reviews | Active since Dec 2024
27 Dec 2024, 18:24
Sweepsouth need to be more involved with their client whom they take money from and also confirm with their client after every call out/cleaning session. There are also too many AI platforms
Hi My experience was a first and last. I used them and booked consecutively. On the first day, the cleaner never pitched as she could not find my place on the Main Road and had to reschedule. On the rescheduled day a Lady comes at 11am after needing to report at 9am. Apparently there was a confusion and she was called late from the Admin Management, hence she was late. The following call out the lady doesn't pitch and the money gets taken 3 days after "delayed" my bank informs me of another deduction. The admin says they just secured the payment for the next call out. I rather canceled cos there was now 2 debits off my banking and not ONE service rendered.
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Replies (1)SweepSouth's replyOfficial
06 Jan 2025, 22:49Hi Esmé, we’re truly sorry to hear about the challenges you experienced. We completely get the frustration and we deeply regret the disappointment this has caused. We’ve already begun looking into this and will follow up with you soon to make things right. Someone from our team will reach out to you shortly to resolve the situation. Thank you for bringing this to our attention.
SweepSouth's reply06 Jan 2025, 22:49
Official
Hi Esmé, we’re truly sorry to hear about the challenges you experienced. We completely get the frustration and we deeply regret the disappointment this has caused. We’ve already begun looking into this and will follow up with you soon to make things right. Someone from our team will reach out to you shortly to resolve the situation. Thank you for bringing this to our attention.
