SweepSouth - my usual disappointment

I attempted to book Sweepstars for the holiday period, carefully entering the required dates and specifying the Sweepstar I wished to engage. Despite this, I have now received an email confirming a booking for a day and time I did not request. I have made multiple attempts to contact your office by phone. On my first call, the line was cut off. On subsequent calls, I was forced to listen to a lengthy promotional recording while waiting over ten minutes without assistance. I am currently on hold again, with no progress after more than eight minutes. This level of service is unacceptable. I have already requested a call back, but given the lack of responsiveness, I am not confident that will occur. I expect immediate correction of my booking and a prompt response from your team.