JP
Jodi-Leigh Pretorius
1 reviews | Active since Jun 2014
07 Aug 2019, 10:36
SweepSouth money making racket
They give an estimated cost ,to get you to book and they ignore vouchers even if I used it to make money.
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SweepSouth's replyOfficial
07 Aug 2019, 14:03 Hello Jodi-Leigh,
We are deeply sorry to read that you had such an experience as this is certainly not our intention.
We have numerous promotional offers throughout the year marketed to customers and non-customers and we always try our best to ensure customers are able to easily access and redeem them within the terms and conditions. Thus, we are terribly sorry that you had difficulty in redeeming your voucher code.
Furthermore, when making a booking we do provide clients with an estimated booking cost which is based on a number of factors. However, this estimated cost only changes (rises or decreases) based on whether your SweepStar takes a shorter or longer time to clean. It is an estimated cost as we are aware that various factors may arise on the day of the booking.
We would like to look into this further for you however, we were unable to find your bookings on our system however we have found your email and our team will be reaching out to try and resolve matters for you.
We sincerely apologise for any inconvenience caused.
SweepSouth
We are deeply sorry to read that you had such an experience as this is certainly not our intention.
We have numerous promotional offers throughout the year marketed to customers and non-customers and we always try our best to ensure customers are able to easily access and redeem them within the terms and conditions. Thus, we are terribly sorry that you had difficulty in redeeming your voucher code.
Furthermore, when making a booking we do provide clients with an estimated booking cost which is based on a number of factors. However, this estimated cost only changes (rises or decreases) based on whether your SweepStar takes a shorter or longer time to clean. It is an estimated cost as we are aware that various factors may arise on the day of the booking.
We would like to look into this further for you however, we were unable to find your bookings on our system however we have found your email and our team will be reaching out to try and resolve matters for you.
We sincerely apologise for any inconvenience caused.
SweepSouth
SweepSouth's reply07 Aug 2019, 14:03
Official
Hello Jodi-Leigh,
We are deeply sorry to read that you had such an experience as this is certainly not our intention.
We have numerous promotional offers throughout the year marketed to customers and non-customers and we always try our best to ensure customers are able to easily access and redeem them within the terms and conditions. Thus, we are terribly sorry that you had difficulty in redeeming your voucher code.
Furthermore, when making a booking we do provide clients with an estimated booking cost which is based on a number of factors. However, this estimated cost only changes (rises or decreases) based on whether your SweepStar takes a shorter or longer time to clean. It is an estimated cost as we are aware that various factors may arise on the day of the booking.
We would like to look into this further for you however, we were unable to find your bookings on our system however we have found your email and our team will be reaching out to try and resolve matters for you.
We sincerely apologise for any inconvenience caused.
SweepSouth
We are deeply sorry to read that you had such an experience as this is certainly not our intention.
We have numerous promotional offers throughout the year marketed to customers and non-customers and we always try our best to ensure customers are able to easily access and redeem them within the terms and conditions. Thus, we are terribly sorry that you had difficulty in redeeming your voucher code.
Furthermore, when making a booking we do provide clients with an estimated booking cost which is based on a number of factors. However, this estimated cost only changes (rises or decreases) based on whether your SweepStar takes a shorter or longer time to clean. It is an estimated cost as we are aware that various factors may arise on the day of the booking.
We would like to look into this further for you however, we were unable to find your bookings on our system however we have found your email and our team will be reaching out to try and resolve matters for you.
We sincerely apologise for any inconvenience caused.
SweepSouth