RC
Rosaine C
1 reviews | Active since Jul 2018
07 Apr 2019, 11:42
SweepSouth **** Service
This company is run so inefficiently, it is absolutely unbelievable. The ****s do their work, then after a while they simply don't pitch up. There is never a reason, and SweepSouth do absolutely nothing about finding out why they just leave. There are absolutely no consequences for the ****s' behaviour. Essentially, they do as they please and are basically running the company. Sending another **** is inconvenient for the client. I have to stay at home and expend a huge amount of time and energy showing them what to do. The ****s seem happy enough, but still come and go as they please. it's a good system in theory, but doesn't work in practice
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SweepSouth's replyOfficial
08 Apr 2019, 12:59 Hello Rosaine,
Thank you for your review.
We’re terribly sorry this has happened on more than one occasion. We strive to provide ease and peace of mind at a simple tap of a button and we have clearly let you down.
Our SweepStars are independent contractors who have full control over their own schedules and where they would like to work. Having said this, we cannot force SweepStars to attend bookings, if they don’t wish to do so. The convenience of the SweepSouth platform is that when your SweepStar requests time off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day.
However, as independent contractors who work via the platform to be connected to clients, it is imperative that all SweepStars meet a certain level and, unfortunately, if they are unable to maintain this standard, they will no longer be able to work via the platform.
We have also set up a system that records incidents (which works very much like a points system) - what happens is that SweepStars receive particular incidents against a booking where they do not perform. These incidents include (but are not limited to): late cancellation of a booking, same day cancellation of a booking, etc. These 'behaviours' are tracked via the app and is an automated system to ensure that it is automatically monitored and noted. Again, when certain thresholds are hit, SweepStars are notified in order to give them an opportunity to improve, unfortunately, if they are unable to improve in this regard, they will no longer be able to work via the platform.
We hope this provides some clarity around SweepStars as independent contractors.
We have taken a look and see that our team has been in contact with you regarding your query. We sincerely apologise once again for any inconvenience and frustration caused a result of this.
SweepSouth
Thank you for your review.
We’re terribly sorry this has happened on more than one occasion. We strive to provide ease and peace of mind at a simple tap of a button and we have clearly let you down.
Our SweepStars are independent contractors who have full control over their own schedules and where they would like to work. Having said this, we cannot force SweepStars to attend bookings, if they don’t wish to do so. The convenience of the SweepSouth platform is that when your SweepStar requests time off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day.
However, as independent contractors who work via the platform to be connected to clients, it is imperative that all SweepStars meet a certain level and, unfortunately, if they are unable to maintain this standard, they will no longer be able to work via the platform.
We have also set up a system that records incidents (which works very much like a points system) - what happens is that SweepStars receive particular incidents against a booking where they do not perform. These incidents include (but are not limited to): late cancellation of a booking, same day cancellation of a booking, etc. These 'behaviours' are tracked via the app and is an automated system to ensure that it is automatically monitored and noted. Again, when certain thresholds are hit, SweepStars are notified in order to give them an opportunity to improve, unfortunately, if they are unable to improve in this regard, they will no longer be able to work via the platform.
We hope this provides some clarity around SweepStars as independent contractors.
We have taken a look and see that our team has been in contact with you regarding your query. We sincerely apologise once again for any inconvenience and frustration caused a result of this.
SweepSouth
SweepSouth's reply08 Apr 2019, 12:59
Official
Hello Rosaine,
Thank you for your review.
We’re terribly sorry this has happened on more than one occasion. We strive to provide ease and peace of mind at a simple tap of a button and we have clearly let you down.
Our SweepStars are independent contractors who have full control over their own schedules and where they would like to work. Having said this, we cannot force SweepStars to attend bookings, if they don’t wish to do so. The convenience of the SweepSouth platform is that when your SweepStar requests time off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day.
However, as independent contractors who work via the platform to be connected to clients, it is imperative that all SweepStars meet a certain level and, unfortunately, if they are unable to maintain this standard, they will no longer be able to work via the platform.
We have also set up a system that records incidents (which works very much like a points system) - what happens is that SweepStars receive particular incidents against a booking where they do not perform. These incidents include (but are not limited to): late cancellation of a booking, same day cancellation of a booking, etc. These 'behaviours' are tracked via the app and is an automated system to ensure that it is automatically monitored and noted. Again, when certain thresholds are hit, SweepStars are notified in order to give them an opportunity to improve, unfortunately, if they are unable to improve in this regard, they will no longer be able to work via the platform.
We hope this provides some clarity around SweepStars as independent contractors.
We have taken a look and see that our team has been in contact with you regarding your query. We sincerely apologise once again for any inconvenience and frustration caused a result of this.
SweepSouth
Thank you for your review.
We’re terribly sorry this has happened on more than one occasion. We strive to provide ease and peace of mind at a simple tap of a button and we have clearly let you down.
Our SweepStars are independent contractors who have full control over their own schedules and where they would like to work. Having said this, we cannot force SweepStars to attend bookings, if they don’t wish to do so. The convenience of the SweepSouth platform is that when your SweepStar requests time off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day.
However, as independent contractors who work via the platform to be connected to clients, it is imperative that all SweepStars meet a certain level and, unfortunately, if they are unable to maintain this standard, they will no longer be able to work via the platform.
We have also set up a system that records incidents (which works very much like a points system) - what happens is that SweepStars receive particular incidents against a booking where they do not perform. These incidents include (but are not limited to): late cancellation of a booking, same day cancellation of a booking, etc. These 'behaviours' are tracked via the app and is an automated system to ensure that it is automatically monitored and noted. Again, when certain thresholds are hit, SweepStars are notified in order to give them an opportunity to improve, unfortunately, if they are unable to improve in this regard, they will no longer be able to work via the platform.
We hope this provides some clarity around SweepStars as independent contractors.
We have taken a look and see that our team has been in contact with you regarding your query. We sincerely apologise once again for any inconvenience and frustration caused a result of this.
SweepSouth