SweepSouth is the worst cleaning service platform!

We have been using the services of SweepSouth since the beginning of December 2023 and have not received a positive experience from any of their "SweepStars", the word should be used very lightly, as they are anything but!

The past three weeks have been particularly poor and with each complaint logged, I have only received the company's policy being regurgitated, with insincere apologies and generic, unauthentic platitudes to placate disgruntled clients.

We have received a range of sass, insubordination (in spite of these duties reflecting on the booked job day), consistent late arrival (two hours late with no apology), cancellations by the "SweepStar" at the last minute (which is then charged to the customer!) and the absolute BEST...someone posing for another SweepStar and showing up in their place. All of the above have been logged with a consultant, with no proper problem solving, specific to the issue. We are then asked to re-evaluate our rating for the "SweepStar" imposter, as she had someone fill her spot due to unforeseen circumstances?? This is a safety issue to not only the client, but the person posing as the intended agent. There was no communication to both the customer or the company around this and I get the feeling there is no proper recourse for any indiscretions made by their agents. The initial reaction for the company was to deactivate this agent, however latest communications to us have indicated this has been rescinded. This retraction of their "blocking" of agents sends a message to other SweepStars that it is ok to indulge in ********* practices.

It has also been communicated that we , the client, should be the ones taking legal action. Why should this be the client's responsibility? You claim that all "SweetStar" agents are vetted with a thorough background check, receive proper induction and training. I question this, as your agents are dishonest and participate in *****ulent activities. Not one of your agents actually know how to clean properly, let alone follow simple instructions. The language barrier is a major problem, due to what seems only foreign nationals being signed up. I have not once received a SA citizen for any booking.

I have been very cooperative when initially reporting my previous complaints. I gave SweepSouth the benefit of the doubt that these matters would be handled in a professional and firm manner? I have even been bribed by a consultant telephonically, by being offered one of their “premium” "SweeptStar" agents to be handpicked and booked for our services, so as not to discontinue our relationship with the company! Shouldn’t all of their SweepStars be of good standing, or are they only kept as reserves to appease disgruntled customers?

This morning we were supposed to have someone come in. They booked for a 7am arrival (not my choice) and by 8am no one had arrived. We called this "SweepStar" and we were asked by her, if she must still come through?? We had not cancelled the booking and neither had we received any communication from SweepSouth that this booking had been cancelled? I called their customer service number, assisted by Josie (spelling) and unfortunately he bore the brunt of my frustration and our call got disconnected? I then sent a WhatsApp on the SweepSouth platform and have not yet received a direct response, only a request to rate my WhatsApp chat with them? I can't deal with this detached form of communication, the human element is lost in this whole scenario. I had also sent an email to their "support" team, no response there either.

I re-arranged my whole day to accommodate this person for a 7am arrival. I am now sitting without a service today, have had to put in for a day’s leave and compromise my working day in order to clean my house as a result of a no-show! The inconvenience and ripple effect of these ladies not showing and disrupting your planned day is infuriating. I should be invoicing SweepSouth for loss of income for today and not SweepSouth charging us a cancellation fee due to the inefficiencies of their agents.

The sheer lack of care and effort is appalling! SweepSouth customers seem to NOT be a priority, their customer's complaints are NOT taken seriously and lastly their follow through to try retain customers is without a doubt beyond embarrassing!

Three weeks in a row, three different issues and absolutely no sincerity or proactive plan to prevent these problems from being duplicated. I do not wish to receive another copy of their policy breakdown as a response to my complaint? I do not wish to receive their half-hearted apology and superficial, “I know how you feel and would also be frustrated” nonsense.

What is most 100% definite, is I shall never call upon SweepSouth services again! I’m sure that this in the company's grander scheme of things does not really have an impact. I imagine the sentiment most likely leans to the fact that one customer replaces another, as much as one SweepStar agent shall replace the one who was removed from the system. I will however, not refrain from expressing the negative and unprofessional impression SweepSouth has provided me with and hope that existing and future clients do not have to endure the same inadequacies of their services.

I really don’t hold much hope in receiving a response.