SweepSouth is slipping up

In the past year or so, we have found the Sweepsouth Application and service to be very useful, as the service guaranteed that a resource would be available to provide a cleaning service even if the original worker fell ill or was unavailable. The cost of the Sweepsouth service is fairly high, but there is comfort in the thought that there is extra reliability and professionalism with regards to arrange inn domestic workers to meet your requirements. There was the occasional late-coming, but that was not a major problem as the behaviour was addressed with the individual and it was rectified for the most part. Recently the service has taken a turn for the worse, as in the past two months it has happened on two occasions that our SweepStars (two different employees who were both ranked highly on the SweepSouth application) simply did not arrive for work at all. The latest case being yesterday, neither of the two Sweepstars sent us a text, phoned, nor did they indicate their unavailability via the application. In fact, when I reached out to the Sweepstars, neither of them answered their phones or responded to the texts I had sent them. On both occasions, I had to contact the Support number and struggled to get ahold of a consultant. It is ironic that the support centre usually phones the client to confirm if the Sweepstar arrives if they don’t check in at the appointment date, but on the days that the resources did not arrive for work at all, the contact centre failed to do the check from their side completely. I did eventually got ahold of a consultant yesterday and arranged for a replacement Sweepstar to be sent to clean our house on Thursday, and I was offered a R100 discount for the inconvenience.

I just hope that this behaviour is addressed and resolved going forward as I do not want to be in the same situation of using a premium priced service where the resource just simply does not show up for work, and I am expected to contact the support centre to make alternative arrangements.