1 reviews | Active since Jun 2013
SweepSouth insurance *******
One of their cleaners broke my smart tv, wooden blinds and kitchen cupboards. I informed Sweepsouth on the 20th of October 2022, received a claim form which was completed and submitted to them with photos on the 21 October 2022. I had to send them an follow up email enquiring about the status of my claim and was advised the claims dept is still working on it. After a week of no feedback I followed up again and was told claim is still worked on. I sent an email advising them that Im reporting the matter to the ombudsman it is when I received a call from their claims dept and their agent informed me that my claim form was never submitted by sweepsouth to them whilst your agent confirmed receipt of the documents. I then emailed it to him last week Friday and today he told me he is still awaiting feedback from the claims dept. Now again Surestart is taking their own time to finalise my claim. I don’t even know why I booked your garden services on the 7th of November, whilst your claim process is pathetic. The only time I got feedback is when I mentioned that im reporting them to the Ombudsman which im going to do tomorrow. Im done with this company
Thank you for taking the time to post on HelloPeter - we are incredibly concerned to read about your experience in submitting your claim.
We would like to confirm that when you select to insure your booking, you do so through a third-party FSP who facilitates, assess, and manage all claims. Note that we do not have a claims department within SweepSouth and are additionally very concerned to read that you were advised that we (SweepSouth) did not forward your forms, we confirm that when you email ***, this goes directly to the SureStart team who manage the claims.
We immediately reached out to the team at SureStart again to ask why there is this delay with regard to the assessment and your receiving feedback. They have advised that the claim has been submitted and that they are awaiting feedback which they will share with you soonest. We will continue to check in with them to ensure things are moving. We have asked that they make contact with you urgently.
It is incredibly important to us that when SweepSouth clients engage with a third party, that the same service, efficiency, and level of respect are offered to our clients. We will be ensuring that the necessary steps are taken on our side.
While SureStart will be your point of contact, if you do experience further frustrations or delays, please do alert us.
Warm regards
Thank you for taking the time to post on HelloPeter - we are incredibly concerned to read about your experience in submitting your claim.
We would like to confirm that when you select to insure your booking, you do so through a third-party FSP who facilitates, assess, and manage all claims. Note that we do not have a claims department within SweepSouth and are additionally very concerned to read that you were advised that we (SweepSouth) did not forward your forms, we confirm that when you email ***, this goes directly to the SureStart team who manage the claims.
We immediately reached out to the team at SureStart again to ask why there is this delay with regard to the assessment and your receiving feedback. They have advised that the claim has been submitted and that they are awaiting feedback which they will share with you soonest. We will continue to check in with them to ensure things are moving. We have asked that they make contact with you urgently.
It is incredibly important to us that when SweepSouth clients engage with a third party, that the same service, efficiency, and level of respect are offered to our clients. We will be ensuring that the necessary steps are taken on our side.
While SureStart will be your point of contact, if you do experience further frustrations or delays, please do alert us.
Warm regards