1 reviews | Active since Mar 2025
SweepSouth: Incident
Dear SweepSouth,
On Friday, March 7, 2025, I called to report an unsettling experience regarding the disappearance of a cell phone while I was at home. I was told an investigator will contact me as per the process you follow.
(I had booked assistance for ironing and kitchen cleaning for approximately four hours. Impressed by her work, I added a tip.)
Upon realising the phone was missing later that afternoon, my husband immediately contacted the SweepStar, who claimed she had placed it back inside the kitchen’s glass display cupboard (she wiped it off and put it back). This was around 16:30. Needless to say, the phone remains missing.
I am still waiting for an investigator to contact me. There seems to be no sense of urgency on your part. Kindly note that I will not be using your services again and will be deleting the app. Trust has been broken.
Unfortunately, there is a strong likelihood that the SweepStar may do this again (this happened while I was at home!) and I feel sorry for future customers who book her without being aware of this incident. This directly impacts your credibility and reputation.
Thank you for bringing this matter to our attention and for taking the time to speak with us today. We sincerely apologize for the distressing experience you have had and understand how unsettling this situation must be.
Please be assured that we take incidents like these extremely seriously. As discussed, our investigation is already underway, and we are awaiting the necessary details to proceed effectively. Our team is committed to assisting you throughout this process, and we will keep you updated on any developments.
At SweepSouth, we hold our SweepStars to the highest standards of professionalism and integrity, and we will take all necessary actions to ensure that such incidents are thoroughly addressed.
Once again, we sincerely apologize for any inconvenience caused. If there is anything further we can do to assist you, please do not hesitate to reach out.
Thank you for bringing this matter to our attention and for taking the time to speak with us today. We sincerely apologize for the distressing experience you have had and understand how unsettling this situation must be.
Please be assured that we take incidents like these extremely seriously. As discussed, our investigation is already underway, and we are awaiting the necessary details to proceed effectively. Our team is committed to assisting you throughout this process, and we will keep you updated on any developments.
At SweepSouth, we hold our SweepStars to the highest standards of professionalism and integrity, and we will take all necessary actions to ensure that such incidents are thoroughly addressed.
Once again, we sincerely apologize for any inconvenience caused. If there is anything further we can do to assist you, please do not hesitate to reach out.