Sweepsouth Dilemma
Hi, I was very skeptical of contracting people via an app, but the satisfaction guarantee gave me peace of mind, so I went ahead anyway.
I enjoyed the app until a sweepstar broke a very expensive mirror. As with most corporates, the Satisfaction guarantee means nothing after filtering through the fineprint! Customer support gave me the finger Rather pay your cleaner the full price, this middleman isn’t worth it.
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SweepSouth's replyOfficial
27 Jan 2020, 17:07Hello Tian,
Thank you for your review. We fully understand and appreciate the frustration and disappointment you are going through and would like to sincerely apologise for this unfortunate incident and for the damage to your mirror.
We take incidents of damage seriously and always ensure to support and guide clients as best we can through such unforeseen circumstances. Once incidents of damage are reported our team follows a rigorous process to assist and guide clients through the claims procedure. This process also involves an internal process with the SweepStar where we offer them the necessary support and guidance on where they went wrong and how to be more careful with clients’ belongings.
However, as per our T&C, incidents of damage need to meet certain criteria for us to proceed with a claim and as mentioned in your review, our team communicated that your particular incident did not meet the requirements needed to proceed with a claim. However, we would like to look into this further and ensure the necessary support and guidance was provided.
Thus, please could you share with us your booking reference number or the email used to make your bookings and we will investigate this further and provide any further necessary support needed.
We sincerely apologise once again for this and look forward to your response and providing further assistance.
SweepSouth
Thank you for your review. We fully understand and appreciate the frustration and disappointment you are going through and would like to sincerely apologise for this unfortunate incident and for the damage to your mirror.
We take incidents of damage seriously and always ensure to support and guide clients as best we can through such unforeseen circumstances. Once incidents of damage are reported our team follows a rigorous process to assist and guide clients through the claims procedure. This process also involves an internal process with the SweepStar where we offer them the necessary support and guidance on where they went wrong and how to be more careful with clients’ belongings.
However, as per our T&C, incidents of damage need to meet certain criteria for us to proceed with a claim and as mentioned in your review, our team communicated that your particular incident did not meet the requirements needed to proceed with a claim. However, we would like to look into this further and ensure the necessary support and guidance was provided.
Thus, please could you share with us your booking reference number or the email used to make your bookings and we will investigate this further and provide any further necessary support needed.
We sincerely apologise once again for this and look forward to your response and providing further assistance.
SweepSouth
SweepSouth's reply27 Jan 2020, 17:07
Official
Hello Tian,
Thank you for your review. We fully understand and appreciate the frustration and disappointment you are going through and would like to sincerely apologise for this unfortunate incident and for the damage to your mirror.
We take incidents of damage seriously and always ensure to support and guide clients as best we can through such unforeseen circumstances. Once incidents of damage are reported our team follows a rigorous process to assist and guide clients through the claims procedure. This process also involves an internal process with the SweepStar where we offer them the necessary support and guidance on where they went wrong and how to be more careful with clients’ belongings.
However, as per our T&C, incidents of damage need to meet certain criteria for us to proceed with a claim and as mentioned in your review, our team communicated that your particular incident did not meet the requirements needed to proceed with a claim. However, we would like to look into this further and ensure the necessary support and guidance was provided.
Thus, please could you share with us your booking reference number or the email used to make your bookings and we will investigate this further and provide any further necessary support needed.
We sincerely apologise once again for this and look forward to your response and providing further assistance.
SweepSouth
Thank you for your review. We fully understand and appreciate the frustration and disappointment you are going through and would like to sincerely apologise for this unfortunate incident and for the damage to your mirror.
We take incidents of damage seriously and always ensure to support and guide clients as best we can through such unforeseen circumstances. Once incidents of damage are reported our team follows a rigorous process to assist and guide clients through the claims procedure. This process also involves an internal process with the SweepStar where we offer them the necessary support and guidance on where they went wrong and how to be more careful with clients’ belongings.
However, as per our T&C, incidents of damage need to meet certain criteria for us to proceed with a claim and as mentioned in your review, our team communicated that your particular incident did not meet the requirements needed to proceed with a claim. However, we would like to look into this further and ensure the necessary support and guidance was provided.
Thus, please could you share with us your booking reference number or the email used to make your bookings and we will investigate this further and provide any further necessary support needed.
We sincerely apologise once again for this and look forward to your response and providing further assistance.
SweepSouth