kK
kimheeger K
1 reviews | Active since Dec 2016
26 Nov 2019, 10:19
Sweepsouth cleaners ***** from you and its not their problem its yours
Sunday 24/11/19, I had someone come to my home to clean. On monday we discovered that my daughters GPS watch is missing, I tracked it to the sweepsouth cleaner that stole it and informed sweepsouth of it. The service I have gotten from the time i reported it ****** was completely pathetic. 1. The watch strap is now broken 2. they will not refund my money, only compensate me with a voucher. 3. They sending the watch via uber but the drivers are shouting and screaming at me because they do not have my correct details!!!!!! is this customer service???
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SweepSouth's replyOfficial
26 Nov 2019, 11:56Hello Kim,
Thank you for your review.
We would like to sincerely apologise for the awful experience with your daughter's GPS watch. We take such incidents extremely seriously, especially if it has taken place in a client's home.
Our team has let us know that they have come to a resolution for you. We will be expediting your claim and ensuring that it is processed on our side. We will be in constant communication with you to ensure that you are informed of everything on our side.
We truly appreciate your patience in this regard and we are terribly sorry once again for the unfortunate let down that you have experienced with our service.
SweepSouth
Thank you for your review.
We would like to sincerely apologise for the awful experience with your daughter's GPS watch. We take such incidents extremely seriously, especially if it has taken place in a client's home.
Our team has let us know that they have come to a resolution for you. We will be expediting your claim and ensuring that it is processed on our side. We will be in constant communication with you to ensure that you are informed of everything on our side.
We truly appreciate your patience in this regard and we are terribly sorry once again for the unfortunate let down that you have experienced with our service.
SweepSouth
SweepSouth's reply26 Nov 2019, 11:56
Official
Hello Kim,
Thank you for your review.
We would like to sincerely apologise for the awful experience with your daughter's GPS watch. We take such incidents extremely seriously, especially if it has taken place in a client's home.
Our team has let us know that they have come to a resolution for you. We will be expediting your claim and ensuring that it is processed on our side. We will be in constant communication with you to ensure that you are informed of everything on our side.
We truly appreciate your patience in this regard and we are terribly sorry once again for the unfortunate let down that you have experienced with our service.
SweepSouth
Thank you for your review.
We would like to sincerely apologise for the awful experience with your daughter's GPS watch. We take such incidents extremely seriously, especially if it has taken place in a client's home.
Our team has let us know that they have come to a resolution for you. We will be expediting your claim and ensuring that it is processed on our side. We will be in constant communication with you to ensure that you are informed of everything on our side.
We truly appreciate your patience in this regard and we are terribly sorry once again for the unfortunate let down that you have experienced with our service.
SweepSouth