ZZ
Zama Z
1 reviews | Active since Aug 2019
19 Aug 2019, 16:31
SweepSouth = bad service
If you are looking for good service, keep looking. SweepSouth does not care about quality of service.
The company came up with a brilliant idea - and unfortunately that is all SweepSouth is. After a bill of almost R300, I am left with half-done tasks, and damage to property to the value of R600. I informed the "sweepstar" and she said "sorry." I escalated to Sikelelwa, a SweepSouth "SupportStar" at SweepSouth and she offered me a voucher for R150, in case I want more bad service.
It's a pity, because I loved the IDEA!
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Replies (1)
SweepSouth's replyOfficial
20 Aug 2019, 10:27 Hello Zama,
We are deeply disappointed to read about your experience and we sincerely apologise for letting you down especially on your birthday as this is never our intention here at SweepSouth.
The service you received during your booking is completely contrary to the standard we want SweepStars to consistently deliver. We aim to always provide convenience and reliability and unfortunately, we were unable to deliver in this case. Our SweepStars are independent contractors and as such, legally we are not in a position to offer training. However, we do rely on a thorough on-boarding process as well as various systems to monitor performance levels of SweepStars. We rely on client ratings and feedback which assists SweepStars in improving on the platform as they receive this feedback anonymously. Our SweepStar managers help guide in improving their performance to ensure they provide quality cleans. SweepStars who are unable to maintain a certain standard overtime and or improve their services, eventually get deactivated.
Furthermore, we also have a satisfaction guarantee to offer compensation in the form of credit, in cases where poor service was delivered, which is why compensation was offered in your case. Thus, we can assure you our process in dealing with such matters is not only to compensate clients we also have a thorough internal process to ensure SweepStars are delivering their best service.
As we are always looking for ways to improve and ensure we are providing the best service possible, your feedback is highly appreciated and has been shared with the relevant teams. We sincerely apologise once again for this and look forward to ensuring we can improve such incidences can be lessened.
SweepSouth
We are deeply disappointed to read about your experience and we sincerely apologise for letting you down especially on your birthday as this is never our intention here at SweepSouth.
The service you received during your booking is completely contrary to the standard we want SweepStars to consistently deliver. We aim to always provide convenience and reliability and unfortunately, we were unable to deliver in this case. Our SweepStars are independent contractors and as such, legally we are not in a position to offer training. However, we do rely on a thorough on-boarding process as well as various systems to monitor performance levels of SweepStars. We rely on client ratings and feedback which assists SweepStars in improving on the platform as they receive this feedback anonymously. Our SweepStar managers help guide in improving their performance to ensure they provide quality cleans. SweepStars who are unable to maintain a certain standard overtime and or improve their services, eventually get deactivated.
Furthermore, we also have a satisfaction guarantee to offer compensation in the form of credit, in cases where poor service was delivered, which is why compensation was offered in your case. Thus, we can assure you our process in dealing with such matters is not only to compensate clients we also have a thorough internal process to ensure SweepStars are delivering their best service.
As we are always looking for ways to improve and ensure we are providing the best service possible, your feedback is highly appreciated and has been shared with the relevant teams. We sincerely apologise once again for this and look forward to ensuring we can improve such incidences can be lessened.
SweepSouth
SweepSouth's reply20 Aug 2019, 10:27
Official
Hello Zama,
We are deeply disappointed to read about your experience and we sincerely apologise for letting you down especially on your birthday as this is never our intention here at SweepSouth.
The service you received during your booking is completely contrary to the standard we want SweepStars to consistently deliver. We aim to always provide convenience and reliability and unfortunately, we were unable to deliver in this case. Our SweepStars are independent contractors and as such, legally we are not in a position to offer training. However, we do rely on a thorough on-boarding process as well as various systems to monitor performance levels of SweepStars. We rely on client ratings and feedback which assists SweepStars in improving on the platform as they receive this feedback anonymously. Our SweepStar managers help guide in improving their performance to ensure they provide quality cleans. SweepStars who are unable to maintain a certain standard overtime and or improve their services, eventually get deactivated.
Furthermore, we also have a satisfaction guarantee to offer compensation in the form of credit, in cases where poor service was delivered, which is why compensation was offered in your case. Thus, we can assure you our process in dealing with such matters is not only to compensate clients we also have a thorough internal process to ensure SweepStars are delivering their best service.
As we are always looking for ways to improve and ensure we are providing the best service possible, your feedback is highly appreciated and has been shared with the relevant teams. We sincerely apologise once again for this and look forward to ensuring we can improve such incidences can be lessened.
SweepSouth
We are deeply disappointed to read about your experience and we sincerely apologise for letting you down especially on your birthday as this is never our intention here at SweepSouth.
The service you received during your booking is completely contrary to the standard we want SweepStars to consistently deliver. We aim to always provide convenience and reliability and unfortunately, we were unable to deliver in this case. Our SweepStars are independent contractors and as such, legally we are not in a position to offer training. However, we do rely on a thorough on-boarding process as well as various systems to monitor performance levels of SweepStars. We rely on client ratings and feedback which assists SweepStars in improving on the platform as they receive this feedback anonymously. Our SweepStar managers help guide in improving their performance to ensure they provide quality cleans. SweepStars who are unable to maintain a certain standard overtime and or improve their services, eventually get deactivated.
Furthermore, we also have a satisfaction guarantee to offer compensation in the form of credit, in cases where poor service was delivered, which is why compensation was offered in your case. Thus, we can assure you our process in dealing with such matters is not only to compensate clients we also have a thorough internal process to ensure SweepStars are delivering their best service.
As we are always looking for ways to improve and ensure we are providing the best service possible, your feedback is highly appreciated and has been shared with the relevant teams. We sincerely apologise once again for this and look forward to ensuring we can improve such incidences can be lessened.
SweepSouth