Sweepsouth - bad quality service
I'm a property rental agent therefore I have been using Sweepsouth to conduct most of the cleaning of vacant properties before they become occupied.
Lately my experience has not been pleasant, I have found that the cleaning has not been thorough enough and when making the complaint to Sweepsouth that either their response is that the time allocation was not sufficient or a supervisor would come back to me and no one has!!!!!
This is very unprofessional!!
I would love to continue using their services but at this rate I will not!!
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SweepSouth's replyOfficial
29 Nov 2019, 12:24Hello Donna-Lee,
Thanks for your review.
We are terribly sorry to read about your experience and understand your frustrations. We never aim to cause such disappointment and deeply apologise for letting you down.
We respect all of your feedback and acknowledge your comments regarding the reduced time being adequate for your properties needs. Unfortunately, however, as explained by our team via email, and as per our policy, in cases where our estimated hours have been reduced, our Satisfaction Guarantee does not apply as we are unable to guarantee that the required work will be completed in a time-frame that our system has not advised. We try to be fair to SweepStars, ensuring they are provided with ample time to carefully, efficiently and properly complete all tasks.
We would also like to kindly inform you that SweepStars only have experience in general domestic cleaning and are not able to assist with any form of deep cleaning which is often required in vacant property cleans. We find SweepStars require more time to clean such spaces despite the fact that the property has no furniture. We thus, further encourage clients to not adjust hours down in such cases as we will be unable to provide compensation. We are sorry that this was not communicated to you in the emails and our team did not manage to give you a call and offer further clarification.
We will be sharing this with our team to ensure better and clearer communication is provided to clients.
We sincerely apologise once again for your experience and appreciate your feedback despite your disappointing experience.
SweepSouth
Thanks for your review.
We are terribly sorry to read about your experience and understand your frustrations. We never aim to cause such disappointment and deeply apologise for letting you down.
We respect all of your feedback and acknowledge your comments regarding the reduced time being adequate for your properties needs. Unfortunately, however, as explained by our team via email, and as per our policy, in cases where our estimated hours have been reduced, our Satisfaction Guarantee does not apply as we are unable to guarantee that the required work will be completed in a time-frame that our system has not advised. We try to be fair to SweepStars, ensuring they are provided with ample time to carefully, efficiently and properly complete all tasks.
We would also like to kindly inform you that SweepStars only have experience in general domestic cleaning and are not able to assist with any form of deep cleaning which is often required in vacant property cleans. We find SweepStars require more time to clean such spaces despite the fact that the property has no furniture. We thus, further encourage clients to not adjust hours down in such cases as we will be unable to provide compensation. We are sorry that this was not communicated to you in the emails and our team did not manage to give you a call and offer further clarification.
We will be sharing this with our team to ensure better and clearer communication is provided to clients.
We sincerely apologise once again for your experience and appreciate your feedback despite your disappointing experience.
SweepSouth
SweepSouth's reply29 Nov 2019, 12:24
Official
Hello Donna-Lee,
Thanks for your review.
We are terribly sorry to read about your experience and understand your frustrations. We never aim to cause such disappointment and deeply apologise for letting you down.
We respect all of your feedback and acknowledge your comments regarding the reduced time being adequate for your properties needs. Unfortunately, however, as explained by our team via email, and as per our policy, in cases where our estimated hours have been reduced, our Satisfaction Guarantee does not apply as we are unable to guarantee that the required work will be completed in a time-frame that our system has not advised. We try to be fair to SweepStars, ensuring they are provided with ample time to carefully, efficiently and properly complete all tasks.
We would also like to kindly inform you that SweepStars only have experience in general domestic cleaning and are not able to assist with any form of deep cleaning which is often required in vacant property cleans. We find SweepStars require more time to clean such spaces despite the fact that the property has no furniture. We thus, further encourage clients to not adjust hours down in such cases as we will be unable to provide compensation. We are sorry that this was not communicated to you in the emails and our team did not manage to give you a call and offer further clarification.
We will be sharing this with our team to ensure better and clearer communication is provided to clients.
We sincerely apologise once again for your experience and appreciate your feedback despite your disappointing experience.
SweepSouth
Thanks for your review.
We are terribly sorry to read about your experience and understand your frustrations. We never aim to cause such disappointment and deeply apologise for letting you down.
We respect all of your feedback and acknowledge your comments regarding the reduced time being adequate for your properties needs. Unfortunately, however, as explained by our team via email, and as per our policy, in cases where our estimated hours have been reduced, our Satisfaction Guarantee does not apply as we are unable to guarantee that the required work will be completed in a time-frame that our system has not advised. We try to be fair to SweepStars, ensuring they are provided with ample time to carefully, efficiently and properly complete all tasks.
We would also like to kindly inform you that SweepStars only have experience in general domestic cleaning and are not able to assist with any form of deep cleaning which is often required in vacant property cleans. We find SweepStars require more time to clean such spaces despite the fact that the property has no furniture. We thus, further encourage clients to not adjust hours down in such cases as we will be unable to provide compensation. We are sorry that this was not communicated to you in the emails and our team did not manage to give you a call and offer further clarification.
We will be sharing this with our team to ensure better and clearer communication is provided to clients.
We sincerely apologise once again for your experience and appreciate your feedback despite your disappointing experience.
SweepSouth