Sweepsouth

Hi Arielle

 Thanks for taking the time to post on HelloPeter
As you're aware, SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change.
We do note, however, that your account has been set up to ensure that should the selected SweepStar suddenly become unavailable, we may not assign someone else. Due to this setting, our team tried reaching out to you yesterday telephonically & via email to confirm if we can arrange for a replacement. We confirm that you spoke to someone this morning and that our team immediately arranged a replacement who is on their way. We are monitoring the booking to ensure she arrives as promptly as possible and from there, our team will also give you a call as per your request.