SE
Siyaam E
1 reviews | Active since Sept 2018
02 Dec 2019, 11:03
Sweepsouth
The cleaner cracked my 50inch tv with a curtain rail.
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Replies (1)
SweepSouth's replyOfficial
03 Dec 2019, 17:00Hello Siyaam,
Thank you for your review despite your disappointing experience.
We are terribly disappointed to read about this incident and would like to sincerely apologise for your experience and for the damage caused to your TV. Your experience goes completely against our promise to provide a reliable and trustworthy service.
We would like to assure you that such incidences are always handled as a matter of urgency as we want to ensure we support and guide clients as much as possible through this process. Once incidents of damage are reported our team follows a rigorous process to assist and guide clients through the claims procedure. This process also involves an internal process with the SweepStar where we offer them the necessary support and guidance on where they went wrong and how to be more careful with clients’ belongings moving forward.
We have had a look at your email communication regarding this and we are deeply sorry that you have not been assisted sooner with this matter. We would like to ensure that we move forward in supporting you through this and have gone ahead and shared this with our team who will reach out to you with further assistance regarding this incident.
We sincerely apologise once again for this and look forward to assisting you further through this.
SweepSouth
Thank you for your review despite your disappointing experience.
We are terribly disappointed to read about this incident and would like to sincerely apologise for your experience and for the damage caused to your TV. Your experience goes completely against our promise to provide a reliable and trustworthy service.
We would like to assure you that such incidences are always handled as a matter of urgency as we want to ensure we support and guide clients as much as possible through this process. Once incidents of damage are reported our team follows a rigorous process to assist and guide clients through the claims procedure. This process also involves an internal process with the SweepStar where we offer them the necessary support and guidance on where they went wrong and how to be more careful with clients’ belongings moving forward.
We have had a look at your email communication regarding this and we are deeply sorry that you have not been assisted sooner with this matter. We would like to ensure that we move forward in supporting you through this and have gone ahead and shared this with our team who will reach out to you with further assistance regarding this incident.
We sincerely apologise once again for this and look forward to assisting you further through this.
SweepSouth
SweepSouth's reply03 Dec 2019, 17:00
Official
Hello Siyaam,
Thank you for your review despite your disappointing experience.
We are terribly disappointed to read about this incident and would like to sincerely apologise for your experience and for the damage caused to your TV. Your experience goes completely against our promise to provide a reliable and trustworthy service.
We would like to assure you that such incidences are always handled as a matter of urgency as we want to ensure we support and guide clients as much as possible through this process. Once incidents of damage are reported our team follows a rigorous process to assist and guide clients through the claims procedure. This process also involves an internal process with the SweepStar where we offer them the necessary support and guidance on where they went wrong and how to be more careful with clients’ belongings moving forward.
We have had a look at your email communication regarding this and we are deeply sorry that you have not been assisted sooner with this matter. We would like to ensure that we move forward in supporting you through this and have gone ahead and shared this with our team who will reach out to you with further assistance regarding this incident.
We sincerely apologise once again for this and look forward to assisting you further through this.
SweepSouth
Thank you for your review despite your disappointing experience.
We are terribly disappointed to read about this incident and would like to sincerely apologise for your experience and for the damage caused to your TV. Your experience goes completely against our promise to provide a reliable and trustworthy service.
We would like to assure you that such incidences are always handled as a matter of urgency as we want to ensure we support and guide clients as much as possible through this process. Once incidents of damage are reported our team follows a rigorous process to assist and guide clients through the claims procedure. This process also involves an internal process with the SweepStar where we offer them the necessary support and guidance on where they went wrong and how to be more careful with clients’ belongings moving forward.
We have had a look at your email communication regarding this and we are deeply sorry that you have not been assisted sooner with this matter. We would like to ensure that we move forward in supporting you through this and have gone ahead and shared this with our team who will reach out to you with further assistance regarding this incident.
We sincerely apologise once again for this and look forward to assisting you further through this.
SweepSouth