Sweep******

SweepSouth, with no surprise you fail again!

Either the cleaner does not pitch and if they do they break your possessions and with sweepsouth clever curtain or so called insurance scheme they simply say that glass is not covered! What? i used you because you have systems in place should damage occur but glass is not covered? glass that can break and you don`t cover it? absurd and poor customer protection.

Email from sweepsouth below:

Thank you for your email. We would like to sincerely apologise for this unfortunate incident that took place.

These types of incidents are managed as a matter of urgency and we want to be able to assist, guide and support you as much as possible to try to make this as simple as possible within the bounds of our business and policies. Unfortunately, as per our terms (https://sweepsouth.com/terms/) and Satisfaction Guarantee, this form of breakage/damage is not covered by accidental cover as glass is excluded.

Unfortunately mistakes do happen, as glass (and similar) is delicate it is possible that this type of item can be broken by any individual and is not something that can be avoided merely being a cleaning professional. As such it is excluded from our Satisfaction Guarantee and thus not covered by our insurance.

The next thing we will be doing on our side is that the SweepStar Manager will reach out to the SweepStar in order to address this. We will also ensure we discuss with them the importance of being careful when cleaning and guiding them in any additional training that may be required as a result.

We really do apologise for the inconvenience caused as a result of this very unfortunate incident and hope to be able to make it up to you at a future booking.