EW
Elana W
1 reviews | Active since Dec 2013
22 Jun 2020, 11:15
SweepCred Top Up Emails saying money is owed
I keep receiving notifications and emails that I need to log into my account and "top up my SweepCred" because there is an outstanding balance. I have never ever used SweepCred and the last appointments we had were in February 2020 and everything was paid in full. On querying this with SweepSouth customer care they just keep sending me the same instructions on how to top up. I am so sick of their poor customer service and will never ever use their service again.
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SweepSouth's replyOfficial
22 Jun 2020, 16:37Hello Elana,
We would like to sincerely apologise for the frustration and inconvenience you have experienced. We have located your email address and have shared this with our team who will be reaching out to you with further assistance and support.
We will ensure we resolve this for you as soon as possible.
SweepSouth Social Team
We would like to sincerely apologise for the frustration and inconvenience you have experienced. We have located your email address and have shared this with our team who will be reaching out to you with further assistance and support.
We will ensure we resolve this for you as soon as possible.
SweepSouth Social Team
SweepSouth's reply22 Jun 2020, 16:37
Official
Hello Elana,
We would like to sincerely apologise for the frustration and inconvenience you have experienced. We have located your email address and have shared this with our team who will be reaching out to you with further assistance and support.
We will ensure we resolve this for you as soon as possible.
SweepSouth Social Team
We would like to sincerely apologise for the frustration and inconvenience you have experienced. We have located your email address and have shared this with our team who will be reaching out to you with further assistance and support.
We will ensure we resolve this for you as soon as possible.
SweepSouth Social Team