Sweep South is trash
They sent me a person that seemed chronically ill. When I complained, they said I should have sent her home. I don't think its fair that I was forced to take away money from someone who really needs it. So I allowed her to clean, but as expected, she hardly cleaned. I was even late for work making her food and seeing if she's ok, and she kept on insisting she stay and clean. All sweep south did was call her and she denied being sick - obviously, she needed the money. I've been a medical doctor for 10 years, I had to tell them that because I know what I'm talking about. I would have felt better if sweep south didn't take their commission from the cleaning lady, because I am taking the amount I gave her as a donation. I don't believe sweep south deserve a portion of the sweep stars money, as they failed in their admin process and due diligence. They promise to resolve this and no one has gotten back to me since. This is my second and last bad experience from SweepSouth. Never again.
Hello Zethu,
Thank you for your review. Our SweepStars health and wellbeing is of extreme importance to us. We do require all SweepStar cleaners to be well and healthy when going to their bookings. If they are ill or not well they can let us know and we will assist from our side to help them take the day off and assign another cleaner to come and assist with your cleaning. We have a direct channel of communication with our SweepStars that makes use of Whatsapp and we are able to use this to seamlessly communicate and assist them. Without your SweepStar contacting us and letting us know they are not well and cannot go to your booking, we would not be aware that they aren't well or need any assistance to send another cleaner out to assist with the cleaning appointment.
Thank you again for your review, this certainly is not how we wish to do things. We have passed your details on to our team who will get in touch to assist you further.
SweepSouth
Hello Zethu,
Thank you for your review. Our SweepStars health and wellbeing is of extreme importance to us. We do require all SweepStar cleaners to be well and healthy when going to their bookings. If they are ill or not well they can let us know and we will assist from our side to help them take the day off and assign another cleaner to come and assist with your cleaning. We have a direct channel of communication with our SweepStars that makes use of Whatsapp and we are able to use this to seamlessly communicate and assist them. Without your SweepStar contacting us and letting us know they are not well and cannot go to your booking, we would not be aware that they aren't well or need any assistance to send another cleaner out to assist with the cleaning appointment.
Thank you again for your review, this certainly is not how we wish to do things. We have passed your details on to our team who will get in touch to assist you further.
SweepSouth