SH
Sean H
1 reviews | Active since Apr 2021
12 Apr 2021, 09:44
Sweep South a big failure to deliver
Very poor customer care. I thought that by using such a company it would be safe, convenient and easy. Instead I had my electric fence cut and sweep south refuses to even entertain the fact. they say one should use their insurance to avoid this..
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SweepSouth's replyOfficial
12 Apr 2021, 16:33 Hi Sean,
Thank you for the review.
We are so sorry about this and for the unfortunate damage to your electric fence. We have had a look into this and see that our team has been in touch with you to assist you through this. Unfortunately, as you did not opt to insure your booking our hands are tied with regards to assisting you with raising a claim against the damage/loss with our insurance partners. In partnership with SureStart and TPI Insurance (specialists in the digital insurance space) clients have the option to select an add-on insurance product to any booking that they book when connecting with an independent contractor (SweepStar) via the platform. We highly encourage clients to select insurance cover to offer peace of mind in such instances. We do however have an internal process that we follow with the SweepStar which was communicated in our email to you.
We have also gone ahead and shared your email with our product team for consideration as we do always appreciate feedback from our clients on their experience. We sincerely apologise once again for this.
SweepSouth Social Team
Thank you for the review.
We are so sorry about this and for the unfortunate damage to your electric fence. We have had a look into this and see that our team has been in touch with you to assist you through this. Unfortunately, as you did not opt to insure your booking our hands are tied with regards to assisting you with raising a claim against the damage/loss with our insurance partners. In partnership with SureStart and TPI Insurance (specialists in the digital insurance space) clients have the option to select an add-on insurance product to any booking that they book when connecting with an independent contractor (SweepStar) via the platform. We highly encourage clients to select insurance cover to offer peace of mind in such instances. We do however have an internal process that we follow with the SweepStar which was communicated in our email to you.
We have also gone ahead and shared your email with our product team for consideration as we do always appreciate feedback from our clients on their experience. We sincerely apologise once again for this.
SweepSouth Social Team
SweepSouth's reply12 Apr 2021, 16:33
Official
Hi Sean,
Thank you for the review.
We are so sorry about this and for the unfortunate damage to your electric fence. We have had a look into this and see that our team has been in touch with you to assist you through this. Unfortunately, as you did not opt to insure your booking our hands are tied with regards to assisting you with raising a claim against the damage/loss with our insurance partners. In partnership with SureStart and TPI Insurance (specialists in the digital insurance space) clients have the option to select an add-on insurance product to any booking that they book when connecting with an independent contractor (SweepStar) via the platform. We highly encourage clients to select insurance cover to offer peace of mind in such instances. We do however have an internal process that we follow with the SweepStar which was communicated in our email to you.
We have also gone ahead and shared your email with our product team for consideration as we do always appreciate feedback from our clients on their experience. We sincerely apologise once again for this.
SweepSouth Social Team
Thank you for the review.
We are so sorry about this and for the unfortunate damage to your electric fence. We have had a look into this and see that our team has been in touch with you to assist you through this. Unfortunately, as you did not opt to insure your booking our hands are tied with regards to assisting you with raising a claim against the damage/loss with our insurance partners. In partnership with SureStart and TPI Insurance (specialists in the digital insurance space) clients have the option to select an add-on insurance product to any booking that they book when connecting with an independent contractor (SweepStar) via the platform. We highly encourage clients to select insurance cover to offer peace of mind in such instances. We do however have an internal process that we follow with the SweepStar which was communicated in our email to you.
We have also gone ahead and shared your email with our product team for consideration as we do always appreciate feedback from our clients on their experience. We sincerely apologise once again for this.
SweepSouth Social Team