BM
Barbara M
1 reviews | Active since May 2024
26 Apr 2023, 09:24
SWEEP SOUTH ****
Nowhere on the website when you book a garden service did it state that you need to supply all equipment. So when their staff member got to my home he had nothing with him. I then had to pay a cancellation fee of R170 these guys are a *******. I will never use them for anything and I will not recommend them. ****
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SweepSouth's replyOfficial
26 Apr 2023, 14:22Hello Barbara. We are terribly sorry that this was your experience via our platform. We can assure you that we communicate via our website what both outdoor and indoor bookings entail especially regarding requirements needed from the client when scheduling a booking. When the SweepStar was made aware that there was no equipment available for him, he tried to reach you with the intention of arranging a solution that could benefit both sides given the current situation. Our team has since tried to reach out to you to no avail.
It's important to note, that when you create a booking that is then confirmed, SweepStar prepares for the booking investing both their time and resources to ensure he is able to execute their work for the day. SweepStars are independently contracted with SweepSouth and they rely on day-to-day bookings. Missing a booking does mean the SweepStar loses their earnings for the day and as such the late cancellation fee is charged to compensate the SweepStar's loss of work for the day as well as any transport costs incurred.
For reference we've added a link to our website discussing the gardening service we provide - https://help.sweepsouth.com/hc/en-us/articles/***-What-is-included-in-every-outdoor-clean-. We encourage you to please have a look around and should you feel you'd like to try out services again and need any assistance, please reach out to our dedicated client support team on *** or ***.
SweepSouth's reply26 Apr 2023, 14:22
Official
Hello Barbara. We are terribly sorry that this was your experience via our platform. We can assure you that we communicate via our website what both outdoor and indoor bookings entail especially regarding requirements needed from the client when scheduling a booking. When the SweepStar was made aware that there was no equipment available for him, he tried to reach you with the intention of arranging a solution that could benefit both sides given the current situation. Our team has since tried to reach out to you to no avail.
It's important to note, that when you create a booking that is then confirmed, SweepStar prepares for the booking investing both their time and resources to ensure he is able to execute their work for the day. SweepStars are independently contracted with SweepSouth and they rely on day-to-day bookings. Missing a booking does mean the SweepStar loses their earnings for the day and as such the late cancellation fee is charged to compensate the SweepStar's loss of work for the day as well as any transport costs incurred.
For reference we've added a link to our website discussing the gardening service we provide - https://help.sweepsouth.com/hc/en-us/articles/***-What-is-included-in-every-outdoor-clean-. We encourage you to please have a look around and should you feel you'd like to try out services again and need any assistance, please reach out to our dedicated client support team on *** or ***.