Support service? What support service?

I lodged a complaint with you on Sunday (since your cleaner took it upon herself to message me on a Sunday to complain about the cost of her taxi fare), and I gave you well over 24 hours to respond to my complaint, and action the request accordingly. I even logged it via two separate portals to ensure that you received the requests with no excuse. (Reference *** and reference ***), to NO RESPONSE FROM YOU AT ALL.

When communication from head office is handled as poorly as this, it is no surprise to see that your staff handle themselves in such a poor manner as well. Process the refund of my SweepCred. I don't want another one of your people on my property again.