MG
Monique G
1 reviews | Active since Oct 2019
25 Oct 2019, 11:26
Such a let down
Absolutely disappointed. Organised a clean for my mom as a gift. Sweep star cancelled on the day and I was notified through email. No phone call, no SMS. Waited till 11am for them (after I had to call multiple times) to tell me they confused my area with Centurian and they actually don't even know where I stay and can't help me. Waiting for my full refund and will never use this service again. Such a pity. My mom was so looking forward to this.
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Replies (1)
SweepSouth's replyOfficial
25 Oct 2019, 15:37Hello Monique,
Thank you for your review.
We're terribly that we have not only disappointed you but your mother as well. We completely understand how this has left a bad taste in your mouth about our services, as this is not what we want any of our clients to experience.
We take our promises seriously and are so disappointed to have let you down. All cleaners on our platform are required to be reliable, punctual, honest and maintain high ratings. Your feedback will be shared with our SweepStar manager to ensure that it is discussed with your SweepStar. It is important to us that all SweepStars working via the platform offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We will be sharing all your feedback with the relevant teams, as this can be used to better our services and our customer experiences.
We see that our team has been in touch regarding your refund and we are awaiting your feedback and look forward to assisting you further.
We sincerely apologise once again for the let down in your experience and for any inconvenience or frustration caused as a result.
SweepSouth
Thank you for your review.
We're terribly that we have not only disappointed you but your mother as well. We completely understand how this has left a bad taste in your mouth about our services, as this is not what we want any of our clients to experience.
We take our promises seriously and are so disappointed to have let you down. All cleaners on our platform are required to be reliable, punctual, honest and maintain high ratings. Your feedback will be shared with our SweepStar manager to ensure that it is discussed with your SweepStar. It is important to us that all SweepStars working via the platform offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We will be sharing all your feedback with the relevant teams, as this can be used to better our services and our customer experiences.
We see that our team has been in touch regarding your refund and we are awaiting your feedback and look forward to assisting you further.
We sincerely apologise once again for the let down in your experience and for any inconvenience or frustration caused as a result.
SweepSouth
SweepSouth's reply25 Oct 2019, 15:37
Official
Hello Monique,
Thank you for your review.
We're terribly that we have not only disappointed you but your mother as well. We completely understand how this has left a bad taste in your mouth about our services, as this is not what we want any of our clients to experience.
We take our promises seriously and are so disappointed to have let you down. All cleaners on our platform are required to be reliable, punctual, honest and maintain high ratings. Your feedback will be shared with our SweepStar manager to ensure that it is discussed with your SweepStar. It is important to us that all SweepStars working via the platform offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We will be sharing all your feedback with the relevant teams, as this can be used to better our services and our customer experiences.
We see that our team has been in touch regarding your refund and we are awaiting your feedback and look forward to assisting you further.
We sincerely apologise once again for the let down in your experience and for any inconvenience or frustration caused as a result.
SweepSouth
Thank you for your review.
We're terribly that we have not only disappointed you but your mother as well. We completely understand how this has left a bad taste in your mouth about our services, as this is not what we want any of our clients to experience.
We take our promises seriously and are so disappointed to have let you down. All cleaners on our platform are required to be reliable, punctual, honest and maintain high ratings. Your feedback will be shared with our SweepStar manager to ensure that it is discussed with your SweepStar. It is important to us that all SweepStars working via the platform offer a high level of service and we will ensure that we support your SweepStar in understanding this.
We will be sharing all your feedback with the relevant teams, as this can be used to better our services and our customer experiences.
We see that our team has been in touch regarding your refund and we are awaiting your feedback and look forward to assisting you further.
We sincerely apologise once again for the let down in your experience and for any inconvenience or frustration caused as a result.
SweepSouth