AL
Andre L
1 reviews | Active since Nov 2013
28 Dec 2020, 15:32
Stuff ups and pathetic recovery
Have tried to use SweepSouth 3x. First attempt - no show!, second - okay, third one I got not 1 but 2 burned pairs of running shorts. Fortunately paid for insurance cover since this is not their problem. They are now throwing all the red tape at me on my claim - they want a quote for my shorts instead of the actual receipts I have sent them. Also asked if they could enter the info I sent on their claim form since I have no printer and it's not editable. But guess what - they refused. Honestly!
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Replies (2)
SweepSouth's replyOfficial
28 Dec 2020, 16:44Hi Andre,
We're disappointed to read this as we are aware of your claim and provided the insurers with the necessary information this morning. Unfortunately, there are a number of items that are required when submitting a claim - we're going to pop you an email to see how we might be able to offer our assistance but confirm that all insurance queries and claims are strictly managed by a third-party.
We sincerely apologise once again for this and we will ensure we provide the necessary support in making things better for you.
SweepSouth Social Team
We're disappointed to read this as we are aware of your claim and provided the insurers with the necessary information this morning. Unfortunately, there are a number of items that are required when submitting a claim - we're going to pop you an email to see how we might be able to offer our assistance but confirm that all insurance queries and claims are strictly managed by a third-party.
We sincerely apologise once again for this and we will ensure we provide the necessary support in making things better for you.
SweepSouth Social Team
SweepSouth's reply28 Dec 2020, 16:44
Official
Hi Andre,
We're disappointed to read this as we are aware of your claim and provided the insurers with the necessary information this morning. Unfortunately, there are a number of items that are required when submitting a claim - we're going to pop you an email to see how we might be able to offer our assistance but confirm that all insurance queries and claims are strictly managed by a third-party.
We sincerely apologise once again for this and we will ensure we provide the necessary support in making things better for you.
SweepSouth Social Team
We're disappointed to read this as we are aware of your claim and provided the insurers with the necessary information this morning. Unfortunately, there are a number of items that are required when submitting a claim - we're going to pop you an email to see how we might be able to offer our assistance but confirm that all insurance queries and claims are strictly managed by a third-party.
We sincerely apologise once again for this and we will ensure we provide the necessary support in making things better for you.
SweepSouth Social Team
AL
Andre L's updateReviewer Update
04 Jan 2021, 13:53Abby from SweepSouth took up my query and was a great help. She helped submit my claim and truly went above and beyond. Much appreciated
AL
Andre L's update04 Jan 2021, 13:53
Reviewer Update
Abby from SweepSouth took up my query and was a great help. She helped submit my claim and truly went above and beyond. Much appreciated