VM
Velisa M
1 reviews | Active since Jul 2019
02 Jul 2019, 14:37
Stop putting blame on clients. Pay up!
This is my last resort. SweepSouth workers who are actually decent domestic service providers are but merely a handful. The rest do not know how to even clean or iron. I have had my glassware broken and clothes burnt and SweepSouth tries their level best not to pay clients back. I have been shortchanged and will not let this issue go until it is resolved to my satisfaction. How can someone come into my home as a service provider, burn my clothes and then I'm the one who is supposedly at fault???? I have received poor support from SweepSouth with mails bring ignored and only responded to months later. I have lodged a complaint with the insurance Ombudsman, but this process is proving to be slow as well.
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Replies (2)0
Replies (2)
SweepSouth's replyOfficial
03 Jul 2019, 09:20Hello Velisa,
Thank you for your review.
We fully understand and appreciate the frustration and disappointment you are experiencing. We would like to sincerely apologise for the inconvenience caused as a result of the incident. This is certainly not how we would like to be assisting clients when it comes to matters in this regard.
As a service provider platform, we appreciate any feedback from our clients. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of client's frustrations and satisfaction with our services. We will be sharing your feedback with the relevant teams to ensure the necessary changes are made with regards to response times, our claims processes and how queries are dealt with overall.
We thank you for sharing your feedback and we sincerely apologise once again for the experience you have received during this time.
SweepSouth
Thank you for your review.
We fully understand and appreciate the frustration and disappointment you are experiencing. We would like to sincerely apologise for the inconvenience caused as a result of the incident. This is certainly not how we would like to be assisting clients when it comes to matters in this regard.
As a service provider platform, we appreciate any feedback from our clients. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of client's frustrations and satisfaction with our services. We will be sharing your feedback with the relevant teams to ensure the necessary changes are made with regards to response times, our claims processes and how queries are dealt with overall.
We thank you for sharing your feedback and we sincerely apologise once again for the experience you have received during this time.
SweepSouth
SweepSouth's reply03 Jul 2019, 09:20
Official
Hello Velisa,
Thank you for your review.
We fully understand and appreciate the frustration and disappointment you are experiencing. We would like to sincerely apologise for the inconvenience caused as a result of the incident. This is certainly not how we would like to be assisting clients when it comes to matters in this regard.
As a service provider platform, we appreciate any feedback from our clients. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of client's frustrations and satisfaction with our services. We will be sharing your feedback with the relevant teams to ensure the necessary changes are made with regards to response times, our claims processes and how queries are dealt with overall.
We thank you for sharing your feedback and we sincerely apologise once again for the experience you have received during this time.
SweepSouth
Thank you for your review.
We fully understand and appreciate the frustration and disappointment you are experiencing. We would like to sincerely apologise for the inconvenience caused as a result of the incident. This is certainly not how we would like to be assisting clients when it comes to matters in this regard.
As a service provider platform, we appreciate any feedback from our clients. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of client's frustrations and satisfaction with our services. We will be sharing your feedback with the relevant teams to ensure the necessary changes are made with regards to response times, our claims processes and how queries are dealt with overall.
We thank you for sharing your feedback and we sincerely apologise once again for the experience you have received during this time.
SweepSouth
SweepSouth's replyOfficial
03 Jul 2019, 13:54Hello Velisa,
Thank you again for reaching out once again.
We have attempted to give you a call, in the interim we have popped you an email with regards to the re-opening and payout of your claim and look forward to hearing from you.
SweepSouth
Thank you again for reaching out once again.
We have attempted to give you a call, in the interim we have popped you an email with regards to the re-opening and payout of your claim and look forward to hearing from you.
SweepSouth
SweepSouth's reply03 Jul 2019, 13:54
Official
Hello Velisa,
Thank you again for reaching out once again.
We have attempted to give you a call, in the interim we have popped you an email with regards to the re-opening and payout of your claim and look forward to hearing from you.
SweepSouth
Thank you again for reaching out once again.
We have attempted to give you a call, in the interim we have popped you an email with regards to the re-opening and payout of your claim and look forward to hearing from you.
SweepSouth