1 reviews | Active since Aug 2021
****** clothing
Initially I was happy with the domestics that arrived at my home. They cleaned my home quite well and seemed respectful. As time has gone by I have been noticing that I cannot find certain clothing items. I do not like to accuse people of *****ing because that is not a small accusation to make so I thought I had just forgotten where I had put my clothing. I do not give the domestics laundry to do, I do my own laundry at home, so that they do not have an excuse to open any of my cupboards. I can now confirm that my clothing has been ******. It's shocking how a person can look you in the eye, make conversation and act like they are so honest. There is only one person that came to my home with a big back pack (Sukoluhle Anah Ngwenya). She was too good to be true...extremely friendly, very talkative, an absolute delight to be around, which are all qualities that would automatically gain a person's trust. Please be aware of who you book. Not everyone is a ***** but do not leave any domestic from Sweepsouth unattended.
We were disappointed to hear about your experience and would like to express our sincere apologies. We understand the nature of allowing someone unknown into your home and as such, we follow a rigorous vetting process when allowing SweepStars on the platform. We are terribly sorry that this was your experience last year and the impact that this has had.
On the account of this review, we've double-checked your profile and could pick up that this booking took place in November 2022 however we couldn't manage to find any correspondence of a matter of theft, thereafter. This review is the first instance of our being made aware of the situation. Of course, we would have liked the opportunity to get to the bottom of this much closer to the time of the booking and prior to reaching out via a public platform. Due to the time that has passed, our internal investigation may be a little trickier, however since you have opted for the insurance option, we strongly encourage you to reach out to the third-party insurance company. In the meantime, our team has reached out to you via the email address linked to your profile and we await your response regarding the next steps to take.
Once again, we would like to sincerely apologise for the very unfortunate incident that occurred at your home when engaging with a SweepStar.
We were disappointed to hear about your experience and would like to express our sincere apologies. We understand the nature of allowing someone unknown into your home and as such, we follow a rigorous vetting process when allowing SweepStars on the platform. We are terribly sorry that this was your experience last year and the impact that this has had.
On the account of this review, we've double-checked your profile and could pick up that this booking took place in November 2022 however we couldn't manage to find any correspondence of a matter of theft, thereafter. This review is the first instance of our being made aware of the situation. Of course, we would have liked the opportunity to get to the bottom of this much closer to the time of the booking and prior to reaching out via a public platform. Due to the time that has passed, our internal investigation may be a little trickier, however since you have opted for the insurance option, we strongly encourage you to reach out to the third-party insurance company. In the meantime, our team has reached out to you via the email address linked to your profile and we await your response regarding the next steps to take.
Once again, we would like to sincerely apologise for the very unfortunate incident that occurred at your home when engaging with a SweepStar.