1 reviews | Active since Nov 2017
Stole my money & non existing customer service
I received an email on Wednesday 19 December late in the afternoon that my Sweepstar is sick and won’t make the appointment the next day. It stated that a new one would be assigned.
Later that evening I received an email saying that there is no replacement yet. At this stage I decided to cancel the appointment.
I then saw that I was charged a cancellation fee of R135.
Now your website states that the “cancellation fee covers the SweepStars loss of work for the day as well as any transport costs incurred”.
How can I be charged this fee if no sweepstar was assigned to me? You stole my money!
Your customer service is nonexistent and therefore hellopeter was my last resort. I waited for more than 15min on the line with no answer. My email that I send more than I week ago was also ignored.
If this is the way you treat loyal customers, I will be cancelling my recurring bookings.
The refernce number for this booking is SS934346.
Thank you for sharing your review. We terribly sorry for letting you down and for not being able to assist with a cleaning as scheduled. Our aim to provide reliability and peace of mind at the tap of a button and we're so sorry for not meeting this. As there was no SweepStar available to assist with your booking, you should not have been charged a cancellation fee at all. However, our system charges a cancellation fee for all bookings cancelled after 3pm the day before of R135, a R29 service fee may still apply.
We sincerely apologise for the inconvenience caused as a result and would **** to confirm that our team has assisted and raised a refund request to be processed for you and will send you proof of payment once done. We look forward to getting back to you and to sorting out.
SweepSouth
Thank you for sharing your review. We terribly sorry for letting you down and for not being able to assist with a cleaning as scheduled. Our aim to provide reliability and peace of mind at the tap of a button and we're so sorry for not meeting this. As there was no SweepStar available to assist with your booking, you should not have been charged a cancellation fee at all. However, our system charges a cancellation fee for all bookings cancelled after 3pm the day before of R135, a R29 service fee may still apply.
We sincerely apologise for the inconvenience caused as a result and would **** to confirm that our team has assisted and raised a refund request to be processed for you and will send you proof of payment once done. We look forward to getting back to you and to sorting out.
SweepSouth