Still awaiting refund

SweepSouth billing through January and February has been all over the place/inconsistent. On 4 February you charged me twice for service that day. Based on my reconcilation and yours, that second payment was a mistake and I can expected a refund. I have an email response from support indicating as such. I am still waiting for my refund - 15 working days (and counting) after it was promised.

Your billing/invoicing system has always been poor. I get an invoice/statement for the week that isn't for the week as it doesn't reflect the week. When are we going to get proper statements that indicates when you charged for a service and for which service date that charge was applicable? That cannot be that hard to implement unless your back office is paper based?!