STAY CLEAR AWAY FROM THIS SERVICE OR BEWARE
the MOST disgusting service ever. Have given them the benefit of the doubt too many times. Ladies cancelled at the last minute, offer to send someone else within the next 2 hours, but when you check with them 2 hours later, they didn't find anyone. I rescheduled for the next weekend, guess what, cancelled again. Shocking and disgusting service. When you are assigned a new sweepstar lady you get the ones with terrible ratings as no one has selected them. Despite putting down a message for sweepstar about what you need doing, they don't do it anyway. Most have not been taught to clean properly and after they have gone I go back and do it myself. Or before they arrive I go around doing all the things I know they wont do anyway. Have had items of sentimental value ****** and so have my friends. I am embarrassed that I recommended them as my friends have now stopped using them too as they don't know how to clean and they have had thefts too. Imagine they think I don't clean properly if I am happy to accept that service. No people, stay clear away. Rather do it yourself. In fact you are probably safer to take a beggar off the street who is desperate. They would probably clean properly being desperate for money, and if they *****, well you expect the possibility anyway.
Thank you for your review.
We are terribly sorry to read about the disappointing service you have been receiving. We try our best to ensure that we always deliver a seamless and reliable service and sincerely apologise that we let you down in this regard.
SweepStars are independent contractors and as a result, they have full control over their schedule and we are unable to legally train them. However, we do have a thorough onboarding process as well as a client rating and feedback system and our SweepStar Manager’s to maintain SweepStar performance levels over time and to ensure incidences such as yours are limited and that only the most reliable and trustworthy SweepStars are on our platform. With regards to the theft we have a strict process to deal with cases of theft and we take matters of theft extremely seriously. As was communicated to you via email, we were unable to process your theft claim as it was reported after 72 hours. When clients suspect an incident of theft it needs to be reported within 72 hours for us to be able to proceed with our theft processes. Furthermore, we have an internal investigation process with SweepStars who have been alleged to have taken from a client's home and SweepStars are temporarily deactivated pending further investigation. However, we are terribly sorry for the lack of support and guidance in taking you through the process. When thefts are reported our team tries to ensure that we support and guide clients through each phase of the process and thus we are sorry that we lacked in this regard.
We sincerely apologise once again for this and we will be sharing your feedback with our team to ensure we improve going forward and such experiences are diminished. SweepSouth
Thank you for your review.
We are terribly sorry to read about the disappointing service you have been receiving. We try our best to ensure that we always deliver a seamless and reliable service and sincerely apologise that we let you down in this regard.
SweepStars are independent contractors and as a result, they have full control over their schedule and we are unable to legally train them. However, we do have a thorough onboarding process as well as a client rating and feedback system and our SweepStar Manager’s to maintain SweepStar performance levels over time and to ensure incidences such as yours are limited and that only the most reliable and trustworthy SweepStars are on our platform. With regards to the theft we have a strict process to deal with cases of theft and we take matters of theft extremely seriously. As was communicated to you via email, we were unable to process your theft claim as it was reported after 72 hours. When clients suspect an incident of theft it needs to be reported within 72 hours for us to be able to proceed with our theft processes. Furthermore, we have an internal investigation process with SweepStars who have been alleged to have taken from a client's home and SweepStars are temporarily deactivated pending further investigation. However, we are terribly sorry for the lack of support and guidance in taking you through the process. When thefts are reported our team tries to ensure that we support and guide clients through each phase of the process and thus we are sorry that we lacked in this regard.
We sincerely apologise once again for this and we will be sharing your feedback with our team to ensure we improve going forward and such experiences are diminished. SweepSouth