gG
gontsethelma G
1 reviews | Active since Jul 2017
16 Nov 2022, 22:04
Slower cleaning and skimming of household detergents
Second time using Sweepsouth, and on both occasions the ladies skimmed (stole) some washing detergents and soaps. But that’s minor in relation to the slow cleaning, and inability to get to certain areas that are specified in the order like windows and cupboards. The last Sweepstar didn’t even bother to clean the inside of my shower. A complaint was lodged and I was offered a R100 discount off my my next clean. Highly doubt I’ll be using their services again.
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SweepSouth's replyOfficial
21 Nov 2022, 15:02 This is disappointing to read, Gontse and we are really so sorry that you've had an unpleasant experience when engaging with our platform. The experience you've encountered is not the service we believe our platform offers and for that, we're truly sorry for letting you down. We can acknowledge that not all matches will be perfect upfront and have mechanisms in place should this occur such as our Satisfaction Guarantee. If you'd allow us another opportunity to get this right, we will ensure that you receive the standard of service that we believe in. Again, we are truly sorry about your experience.
SweepSouth's reply21 Nov 2022, 15:02
Official
This is disappointing to read, Gontse and we are really so sorry that you've had an unpleasant experience when engaging with our platform. The experience you've encountered is not the service we believe our platform offers and for that, we're truly sorry for letting you down. We can acknowledge that not all matches will be perfect upfront and have mechanisms in place should this occur such as our Satisfaction Guarantee. If you'd allow us another opportunity to get this right, we will ensure that you receive the standard of service that we believe in. Again, we are truly sorry about your experience.