1 reviews | Active since Jul 2014
Shocking service and support
My first appointment with Sweepsouth was fantastic, I was impressed, but there after it as been one issue after the next. I had several appointments where no one would show up, when I tried to phone the Sweepstar they did not answer, and I would constantly have to phone in about it and I would get a sorry, but then it would happen the next week again. I changes my Sweepstar a few times hoping one would show up, and the one morning, our Sweepstar phoned to say that she couldnt get a taxi, which I understand, so she only arrived at 10:30 but she then left at just before 14:00, when I got home, the house was still dirty, her instructions were to vacuum the carpets and wash the bathrooms, she literally did not touch the bathrooms. Later I also discovered that there were bags missing. I wrote Support and email, they responded saying that they will investigate and refund me the time that she did not work. I responded to say that I was not happy with that because I paid for a service which I did not receive. No one responded, I sent another email which no one responded to either. I did not top up my account because I wanted the matter resolved before someone else was sent. But someone arrived and I thought it was perhaps a replacement and she done an okay job, only to discover that SweepSouth just went and debited my account. Looking into it, I see that Sweepsouth saved my cards details when I did not authorize them to do so, and they assumed that it would be okay to do as they please.
Hello,
Thank you for your review and providing us with more information - we are incredibly disappointed to read about your experiences as this certainly isn't the way we like to do things. We do see that you have been in contact with our support team who tried to assist and address all the concerns you have raised. We support payment via credit or check card if you have opted to link a card to SweepSouth account. This allows for the flexibility of only paying for your booking once your cleaning has been completed. Our aim is to leave your home spotless after a SweepSouth clean and we sincerely apologise for letting you down in our promise to provide you with a #CleanHappyHome!
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We are disappointed that you felt left with going the route of HelloPeter as we have been communicating with you in this regard - We will get in touch with you to follow up and address all your concerns.
SweepSouth
Hello,
Thank you for your review and providing us with more information - we are incredibly disappointed to read about your experiences as this certainly isn't the way we like to do things. We do see that you have been in contact with our support team who tried to assist and address all the concerns you have raised. We support payment via credit or check card if you have opted to link a card to SweepSouth account. This allows for the flexibility of only paying for your booking once your cleaning has been completed. Our aim is to leave your home spotless after a SweepSouth clean and we sincerely apologise for letting you down in our promise to provide you with a #CleanHappyHome!
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We are disappointed that you felt left with going the route of HelloPeter as we have been communicating with you in this regard - We will get in touch with you to follow up and address all your concerns.
SweepSouth