SB
Simon B
1 reviews | Active since Nov 2019
08 Nov 2019, 14:32
Shocking service and a merry-go-round
Broken toilet eat; I had to pay for the clean; I have been led a merry dance to try and get a refund and now 3 months later they say the claim has been paid but it is not in my bank account. This is a poorly run business and its Private Equity owners need to know that they are going to LOSE their money on this investment.
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Replies (2)
SweepSouth's replyOfficial
08 Nov 2019, 17:34Hello Simon,
Thank you for sharing your review with us despite the disappointing experience.
This is very concerning and disappointing to read and we would like to sincerely apologise for your experience throughout this process. We aim to provide ease and peace of mind when guiding and supporting clients through the claims process as we understand that having your belongings damaged is already stressful enough. We are thus extremely sorry that we let you down in this regard and would like to ensure we resolve this for you.
We have gone ahead and escalated this to the relevant teams to urgently look into and investigate further and we will be reaching out to you with further assistance. We would like to assure you our intention is never to cause such distress and inconvenience and our team will take the necessary steps to ensure this is promptly sorted.
We sincerely apologise once again for your experience through all this and look forward to resolving matters for you.
SweepSouth
Thank you for sharing your review with us despite the disappointing experience.
This is very concerning and disappointing to read and we would like to sincerely apologise for your experience throughout this process. We aim to provide ease and peace of mind when guiding and supporting clients through the claims process as we understand that having your belongings damaged is already stressful enough. We are thus extremely sorry that we let you down in this regard and would like to ensure we resolve this for you.
We have gone ahead and escalated this to the relevant teams to urgently look into and investigate further and we will be reaching out to you with further assistance. We would like to assure you our intention is never to cause such distress and inconvenience and our team will take the necessary steps to ensure this is promptly sorted.
We sincerely apologise once again for your experience through all this and look forward to resolving matters for you.
SweepSouth
SweepSouth's reply08 Nov 2019, 17:34
Official
Hello Simon,
Thank you for sharing your review with us despite the disappointing experience.
This is very concerning and disappointing to read and we would like to sincerely apologise for your experience throughout this process. We aim to provide ease and peace of mind when guiding and supporting clients through the claims process as we understand that having your belongings damaged is already stressful enough. We are thus extremely sorry that we let you down in this regard and would like to ensure we resolve this for you.
We have gone ahead and escalated this to the relevant teams to urgently look into and investigate further and we will be reaching out to you with further assistance. We would like to assure you our intention is never to cause such distress and inconvenience and our team will take the necessary steps to ensure this is promptly sorted.
We sincerely apologise once again for your experience through all this and look forward to resolving matters for you.
SweepSouth
Thank you for sharing your review with us despite the disappointing experience.
This is very concerning and disappointing to read and we would like to sincerely apologise for your experience throughout this process. We aim to provide ease and peace of mind when guiding and supporting clients through the claims process as we understand that having your belongings damaged is already stressful enough. We are thus extremely sorry that we let you down in this regard and would like to ensure we resolve this for you.
We have gone ahead and escalated this to the relevant teams to urgently look into and investigate further and we will be reaching out to you with further assistance. We would like to assure you our intention is never to cause such distress and inconvenience and our team will take the necessary steps to ensure this is promptly sorted.
We sincerely apologise once again for your experience through all this and look forward to resolving matters for you.
SweepSouth
SB
Simon B's updateReviewer Update
08 Nov 2019, 17:45We've heard this all before. You have told us for the last 6 weeks that the money HAD been transferred into our bank. Come on! I could fill a large bucket with all the apologies from Sweepsouth........ all we want is our claim refunded, no trite words complete with puff and wind. It's "always being escalated" - how high do you go? We have tried to talk to the Managing Director but have always been told that he does not talk to customers!!! This sums up the company - we apologise for being a customer.
SB
Simon B's update08 Nov 2019, 17:45
Reviewer Update
We've heard this all before. You have told us for the last 6 weeks that the money HAD been transferred into our bank. Come on! I could fill a large bucket with all the apologies from Sweepsouth........ all we want is our claim refunded, no trite words complete with puff and wind. It's "always being escalated" - how high do you go? We have tried to talk to the Managing Director but have always been told that he does not talk to customers!!! This sums up the company - we apologise for being a customer.