Shocking customer service

<p>I've used SS once, and was very happy with the cleaner. I then opted for the monthly clean choice, and we were supposed to have a cleaner on Saturday. On Friday evening I received a SMS to say that the cleaner was not available, but someone else would be sent. I had to postpone an appointment, as the cleaner was not at our house at 08:30 (indicated time). Later that morning, I e-mailed SweepSouth to ask if a cleaner is coming or if they are postponing. No reply and then I sent another e-mail a few hours later. I received two phone calls (person didn't indicate company), and as the incorrect name was used, I said she had the wrong number. After making contact with SS again to ask what is happening, I received an e-mail to say that they apparently have the incorrect cellphone number for me - I then assumed that the lady that called was from SS. My e-mail asked whether a cleaner could still come the Saturday or if someone was available on Monday, 1 May. I have still not received a response. I've recommended SS to my friends as initially the service was good. Can't believe how pathetic customer service is in Cape Town.</p>