shocking customer service

<p>i have had a piece of furniture damaged by a cleaner. Sweepsouth said that when i put in the claim, i would hear from the insurers in 30 days. I was to send them the pictures and my bank details. All done. Have i heard from the insurers - NOPE. When you call and ask, you get told that "i don't deal with this matter". After holding it all together, i called yesterday,, spoke again to Aasimah and was told that it was passed to the insurance department. I asked her to go and check it out its long past 30 days. She confirmed that ABSOLUTELY NOTHING HAD BEEN DONE!!!!! She would escalate this to the owner and i insisted that i get a call back by midday today. Well, no one has bothered. I really can't believe that a company, that was so good, can turn around and be so bad!!!!!! I WANT AN ANSWER AND THE MONEY FOR THE REPAIRS and of course, maybe a human to call me back as promised!!!!</p>