1 reviews | Active since Jul 2015
Shocking beyond repair
Completely livid with SweepSouth customer services. A lady came to clean my house over 2 weeks and damaged my property to the value of R9000 and left the house dirtier than when she arrived. She tore custom made wallpaper that isn't repairable, left nail polish on my linen, cushions, dressing table and mugs and didn't clean anything asked of her like the oven, bedroom, fridge, interior walls and interior windows and I didn't hear anything from her regarding the damages and she took 7.5 hours to clean a house I clean in 3 hours max. Sweepsouth have not refunded me or allowed me to submit a claim for the damage, especially for all the nail polish ruined items.. they are trying to change their terms and conditions so as to not reimburse me for the damage and I am still waiting for a response even though I've followed up often. Terrible and shocking service from such a 'reputable' company.
Thank you for your review.
This is extremely disappointing and we are shocked to read of your experience. We are terribly sorry that this has happened in your home.
Our claims process is rather lengthy, as we try to ensure all parties involved are in the loop of things and the outcome is as accurate as possible. We have had a look into your claim request and have reached out to our team to get a better understanding of what has transpired thus far. Our team has let us know that your claim has been shared with our insurance company and the process of assessment on their end is being followed. Once we have received feedback from them, we will be in touch to let you know.
We want to ensure our clients are constantly put at ease, so we sincerely apologise that this has not been the case with you. As mentioned, we will be sure to constantly keep you updated as soon as we receive more information.
SweepSouth
Best regards,
Thank you for your review.
This is extremely disappointing and we are shocked to read of your experience. We are terribly sorry that this has happened in your home.
Our claims process is rather lengthy, as we try to ensure all parties involved are in the loop of things and the outcome is as accurate as possible. We have had a look into your claim request and have reached out to our team to get a better understanding of what has transpired thus far. Our team has let us know that your claim has been shared with our insurance company and the process of assessment on their end is being followed. Once we have received feedback from them, we will be in touch to let you know.
We want to ensure our clients are constantly put at ease, so we sincerely apologise that this has not been the case with you. As mentioned, we will be sure to constantly keep you updated as soon as we receive more information.
SweepSouth
Best regards,