IU
Irina U
1 reviews | Active since Mar 2015
21 Sept 2024, 09:09
Shocking admin with misleading requirements
I have used sweepsouth twice now and the same story repeats itself. The ladies come and complain that they have on the system 2 bed 1 bath house while i booked per hour. Then we debate about the money while the company is creaming it and creating chaos between clients and the cleaners. On the breakdown of the fee there is clearly stipulated what company’s service fee is but then I found out that they take 50% of total fee including the tip which never goes to the cleaners. Cleaners are generally good. Pathetic company that allows this to happen.
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Replies (3)
SweepSouth's replyOfficial
21 Sept 2024, 10:10Hi Irina, thank you for sharing your thoughts! We truly appreciate your feedback. Our team is actively working to address the default home details that have been causing some friction, and you can expect updates and improvements soon.
Regarding tipping, we want to clarify that tips go directly to our SweepStars, with Sweepsouth covering the bank processing fees for each tip. We’re committed to ensuring that SweepStars receive the full amount you give them.
Regarding tipping, we want to clarify that tips go directly to our SweepStars, with Sweepsouth covering the bank processing fees for each tip. We’re committed to ensuring that SweepStars receive the full amount you give them.
SweepSouth's reply21 Sept 2024, 10:10
Official
Hi Irina, thank you for sharing your thoughts! We truly appreciate your feedback. Our team is actively working to address the default home details that have been causing some friction, and you can expect updates and improvements soon.
Regarding tipping, we want to clarify that tips go directly to our SweepStars, with Sweepsouth covering the bank processing fees for each tip. We’re committed to ensuring that SweepStars receive the full amount you give them.
Regarding tipping, we want to clarify that tips go directly to our SweepStars, with Sweepsouth covering the bank processing fees for each tip. We’re committed to ensuring that SweepStars receive the full amount you give them.
IU
Irina U's updateReviewer Update
21 Sept 2024, 10:18Not according to the cleaners. Which now rushed the work, did some wishy washy jobbie and not worth the money. Very unhappy and unprofessional
IU
Irina U's update21 Sept 2024, 10:18
Reviewer Update
Not according to the cleaners. Which now rushed the work, did some wishy washy jobbie and not worth the money. Very unhappy and unprofessional
SweepSouth's replyOfficial
21 Sept 2024, 10:47It is truly disappointing that this has been the case. Someone from our team will reach out directly to address this and find a way to make it right. When we connect, we'll get the information about the SweepStar who claims not to have received the full allocation of tips so we can investigate.
SweepSouth's reply21 Sept 2024, 10:47
Official
It is truly disappointing that this has been the case. Someone from our team will reach out directly to address this and find a way to make it right. When we connect, we'll get the information about the SweepStar who claims not to have received the full allocation of tips so we can investigate.