1 reviews | Active since May 2016
************! Stay Away!
SweepSouth Promise We want to ensure that you are 100% happy and satisfied with our service. If you are unhappy in any way, our support team is on standby ready to help. There are so many people that are unhappy with your business and have resorted to Hellopeter! Have you guys done anything about it?! I spoke to a customer care representative who told me that they dont bother checking Hellopeter. You have really wasted my time and energy- how many times must the sweepsouth lady cancel and get reassigned( four times during the week off the scheduled cleaning and counting - eventually to cancel at 12:30am- without any telephonic notifications?! You guys then changed the time from 8 am on a Saturday to 10am- without asking or notifying me. Really really unprofessional! Just keep a look-out- they add on an extra R5 to every hour you requested when actually paying- This is not seen during the finalization of the amount. **** artisits!
Thank you for your review.
The service you have received goes against everything we stand for at SweepSouth and we're terribly sorry you were let down in this manner. We can assure you that all our clients that have resorted to Hello Peter have been assisted in the best possible way and we will be doing the same for you.
All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. The convenience of the SweepSouth platform is that when your SweepStar requests time off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day. However, we will be looking at your account to determine why it has happened so often on your bookings. We will also be looking into the pricing of your bookings, as this certainly is a bit strange and should not be happening.
We sincerely apologise once again for the let down in your experience and for any inconvenience or frustration caused as a result.
SweepSouth
Thank you for your review.
The service you have received goes against everything we stand for at SweepSouth and we're terribly sorry you were let down in this manner. We can assure you that all our clients that have resorted to Hello Peter have been assisted in the best possible way and we will be doing the same for you.
All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. The convenience of the SweepSouth platform is that when your SweepStar requests time off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day. However, we will be looking at your account to determine why it has happened so often on your bookings. We will also be looking into the pricing of your bookings, as this certainly is a bit strange and should not be happening.
We sincerely apologise once again for the let down in your experience and for any inconvenience or frustration caused as a result.
SweepSouth