1 reviews | Active since Sept 2018
Ridiculous!! Would never recommend to anyone!!!
I ordered a sweepstar on their app and made the time 8.30. I asked a friend to wait at my flat to open for the lady as I was working. On my way to work my phone died and when I got there and switched it on saw that the girl sent me a msg saying she was there and no one opened. I apologized that my phone died and asked her if she is still in the area and if she could please go back as my friend is there. The sweepstar told me she don't know if she can go back she will find out. Then said they canceled it from their side. She can't go back even thou she was still close by. My friend was sitting by the window waiting to open and no one was at the gate. Then they still have the audacity to charge me a cancelation fee!!!! This is ridiculous!!!
Hello Talishia,
Thank you for sharing your review.
We're so sorry to that you and your SweepStar were unable to get in touch with one another at the time she arrived at your home. When you book a cleaning appointment, your assigned SweepStar prepares herself for the booking investing both her time and resources to ensure she is able to arrive at your booking and assist with your cleaning for the day. SweepStars are independently contracted with SweepSouth and they rely on day-to-day bookings to earn an income and to provide for their families. Missing a booking does mean the SweepStar loses her earnings for the day and as such the late cancellation fee is charged to compensate the SweepStar's loss of work for the day as well as any transport costs incurred.
Please accept our apologies for any frustrations caused - We have an incredibly strict policy around this. Our team did send you a response to your email. We look forward to hearing back from you and to assist further.
SweepSouth
Hello Talishia,
Thank you for sharing your review.
We're so sorry to that you and your SweepStar were unable to get in touch with one another at the time she arrived at your home. When you book a cleaning appointment, your assigned SweepStar prepares herself for the booking investing both her time and resources to ensure she is able to arrive at your booking and assist with your cleaning for the day. SweepStars are independently contracted with SweepSouth and they rely on day-to-day bookings to earn an income and to provide for their families. Missing a booking does mean the SweepStar loses her earnings for the day and as such the late cancellation fee is charged to compensate the SweepStar's loss of work for the day as well as any transport costs incurred.
Please accept our apologies for any frustrations caused - We have an incredibly strict policy around this. Our team did send you a response to your email. We look forward to hearing back from you and to assist further.
SweepSouth