1 reviews | Active since Mar 2010
Reversal of Reserved funds
On the 19th September SweepSouth reserved an amount of R315 from my account for a service on the 24th Sept which was a public holiday and reserved another R315 on the 26 Sept for the service on the 01 OCtober. Since the 24th was a holiday, I moved the appointment to Monday, 27th Sept . Unfortunately the SweepStar did not show uo. I subsequently received a call at 08.12 from a lady called Tracy. I informed that the SweepStar did not come and I was unhappy with the service. I asked her to cancel all my bookings and reverse both amounts that were reserved. I immediately receive a reversal for R315. On Tuesday morning, 28 Sept, I called the same Tracy to follow up on the other amount. She informed me that she will speak to their Finance department and revert to me. 3 hours later I called and she further informed that she was still waiting for Finance, she will get back to me. I also sent an email still there is o response. It is now 20:13 I still have not heard from Tracy or received my refund. I am concerned that such a reputable coming is *****ing from its customers. I will not advise people to use them going forward because they are not to be trusted.
Thank you for reaching out.
We confirm that our team was in touch with you during the course of today to assist with your query and again this evening. We confirm that both reserved amounts were immediately, automatically reversed on our system on 27 September at around 8am in the morning at the time of the cancellations which was confirmed with you telephonically and via email, we additionally sent you the proof of these reversals. Sadly, we cannot control the sending of SMS' from the bank and agree that it does seem odd that they would only send you one SMS and not two to acknowledge both reversals. You should see no further amounts for SweepSouth under the 'Pending Transactions' or 'Uncleared Card Authorisations' section when you log into your banking app.
We want to assure you, as has been provided in the form of proof that both amounts were reversed at the time that we communicated with you and that we certainly do not '*****' from customers. As per the proof provided we have not acted in an ********* or ************* manner and would encourage you to engage with your bank's authorisations department if you have any further concerns in this regard.
We really are incredibly disappointed to receive your review and really do want to assure you that we are a trustworthy business who care about customers and their experiences with us.
Regards
Thank you for reaching out.
We confirm that our team was in touch with you during the course of today to assist with your query and again this evening. We confirm that both reserved amounts were immediately, automatically reversed on our system on 27 September at around 8am in the morning at the time of the cancellations which was confirmed with you telephonically and via email, we additionally sent you the proof of these reversals. Sadly, we cannot control the sending of SMS' from the bank and agree that it does seem odd that they would only send you one SMS and not two to acknowledge both reversals. You should see no further amounts for SweepSouth under the 'Pending Transactions' or 'Uncleared Card Authorisations' section when you log into your banking app.
We want to assure you, as has been provided in the form of proof that both amounts were reversed at the time that we communicated with you and that we certainly do not '*****' from customers. As per the proof provided we have not acted in an ********* or ************* manner and would encourage you to engage with your bank's authorisations department if you have any further concerns in this regard.
We really are incredibly disappointed to receive your review and really do want to assure you that we are a trustworthy business who care about customers and their experiences with us.
Regards