Rejected Claim and NO support from SweepSouth.

I've had mixed feelings about sweepsouth, I've had great experiences and sour experiences. It is now just aphualing and such a draining experience. I had an amazing Sweepstar cleaning the shower door and in an unfortunate accident, the door shattered and the SweepStar was injured. Fortunately there were no serious injuries, she was so apologetic and tried everything to assist, she even continued working! Of course, I advised she should recover and not worry about the damage as I was "covered" by SweepSouth and I'd contact them to assist. A week later, I have been running around for quotes to replace the custom shower glass door only for the claim to be "rejected" in terms of the household cover. Why provide the service if there is no intention of assisting when there is damage to property?! I have heard nothing from SweepSouth since the incident, this company has not assisted or supported neither me nor their SweepStar. I have wasted over 6 days of my own time trying to resolve an accidental damage to my property! The cost and time is so not worth the drama, if you need a helper, ask around and find someone from a trustworthy referral. SweepSouth was such a great initiative that I supported hands down. It has since become a liability and there is no "care" component left. Thanks for all the admin and drama I really didn't sign up for.