Refund still not received

It pains me to write this review because I love supporting local brands however I have struggled to get my refund and I honestly can't take it anymore. I understood when I was informed that the delivery would be delayed due to the lockdown and I was delighted when I received the first part of my refund. I chose to cancel the entire order taking the lockdown into consideration... Weeks later and emails going back and forth I still don't have my refund. Honestly this is the worst experience I've ever had with any locally based establishment. I asked for a proof of payment and days and days later.... Nothing. Please just give me back and my money.... Send me proof of payment... Something... and let me be.