AM
A M
1 reviews | Active since Sept 2019
12 Jul 2020, 23:57
Refund Not Processed
I made a booking which was cancelled by the sweepstar herself. The booking fee was reserved by SweepSouth at the time of making the booking. Upon cancellation, I was informed that the charge had been reversed & to wait approximately 5-7 days for the refund to reflect in my account. To date, the refund has not reflected. This is made worse by the fact that the appointment was not cancelled by me yet I bear the expense and the burden of rectifying this issue. I have contacted SweepSouth numerous times and the customer service is pathetic. The SweepSouth consultants have nothing but generic responses and offer no proper assistance.
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Replies (3)
SweepSouth's replyOfficial
13 Jul 2020, 10:43Hello Aamnah,
Thank you for sharing this with us.
We're quite concerned and disappointed about your experience and to read that your reversal is not reflecting and that you have not received the necessary support from our team in resolving the matter. This is most certainly not the service we pride ourselves on and we sincerely apologise for this.
We have gone ahead and escalated this to the relevant teams who are looking into this and they will be in touch with further assistance.
We sincerely apologise once again for the inconvenience of all of this.
SweepSouth Social Team.
Thank you for sharing this with us.
We're quite concerned and disappointed about your experience and to read that your reversal is not reflecting and that you have not received the necessary support from our team in resolving the matter. This is most certainly not the service we pride ourselves on and we sincerely apologise for this.
We have gone ahead and escalated this to the relevant teams who are looking into this and they will be in touch with further assistance.
We sincerely apologise once again for the inconvenience of all of this.
SweepSouth Social Team.
SweepSouth's reply13 Jul 2020, 10:43
Official
Hello Aamnah,
Thank you for sharing this with us.
We're quite concerned and disappointed about your experience and to read that your reversal is not reflecting and that you have not received the necessary support from our team in resolving the matter. This is most certainly not the service we pride ourselves on and we sincerely apologise for this.
We have gone ahead and escalated this to the relevant teams who are looking into this and they will be in touch with further assistance.
We sincerely apologise once again for the inconvenience of all of this.
SweepSouth Social Team.
Thank you for sharing this with us.
We're quite concerned and disappointed about your experience and to read that your reversal is not reflecting and that you have not received the necessary support from our team in resolving the matter. This is most certainly not the service we pride ourselves on and we sincerely apologise for this.
We have gone ahead and escalated this to the relevant teams who are looking into this and they will be in touch with further assistance.
We sincerely apologise once again for the inconvenience of all of this.
SweepSouth Social Team.
AM
A M's updateReviewer Update
27 Jul 2020, 05:37To date, this matter has not been resolved. This is pathetic coming from a business that prides itself on convenience.
AM
A M's update27 Jul 2020, 05:37
Reviewer Update
To date, this matter has not been resolved. This is pathetic coming from a business that prides itself on convenience.
SweepSouth's replyOfficial
27 Jul 2020, 12:21Hello Aamnah,
We are deeply disappointed to read this and sincerely apologise for the frustration and inconvenience. We can confirm that our team escalated this to our third-party payment providers who sent a letter instructing your bank to release the hold. We assure you we are taking every possible measure on our end to speed this up for you. Unfortunately, we have no control over your bank's process and time frames with regards to releasing this hold.
However, we want to ensure we support you through this. We have thus escalated this to our Management and Support team who will be reaching out with further assistance.
SweepSouth Social Team
We are deeply disappointed to read this and sincerely apologise for the frustration and inconvenience. We can confirm that our team escalated this to our third-party payment providers who sent a letter instructing your bank to release the hold. We assure you we are taking every possible measure on our end to speed this up for you. Unfortunately, we have no control over your bank's process and time frames with regards to releasing this hold.
However, we want to ensure we support you through this. We have thus escalated this to our Management and Support team who will be reaching out with further assistance.
SweepSouth Social Team
SweepSouth's reply27 Jul 2020, 12:21
Official
Hello Aamnah,
We are deeply disappointed to read this and sincerely apologise for the frustration and inconvenience. We can confirm that our team escalated this to our third-party payment providers who sent a letter instructing your bank to release the hold. We assure you we are taking every possible measure on our end to speed this up for you. Unfortunately, we have no control over your bank's process and time frames with regards to releasing this hold.
However, we want to ensure we support you through this. We have thus escalated this to our Management and Support team who will be reaching out with further assistance.
SweepSouth Social Team
We are deeply disappointed to read this and sincerely apologise for the frustration and inconvenience. We can confirm that our team escalated this to our third-party payment providers who sent a letter instructing your bank to release the hold. We assure you we are taking every possible measure on our end to speed this up for you. Unfortunately, we have no control over your bank's process and time frames with regards to releasing this hold.
However, we want to ensure we support you through this. We have thus escalated this to our Management and Support team who will be reaching out with further assistance.
SweepSouth Social Team