Refund not processed

I had a recurring booking which was cancelled by Sweepsouth without no explanation and when i queried this, your agents gave me different stories about what the issue was. I cancelled the booking on 27/10, the booking fee had already been reserved on 24/09, I was informed that the charge had been reversed & to wait approximately 5-7 days for the refund to reflect in my account. To date, the refund has not reflected, a month later and you still haven't refunded me. Someone by the name Cheslyn has been quite helpful and is always trying to assist me, he escalated this to your third party payment providers and sent a letter instructing the bank to release the hold, this was done on 13/10, 2 weeks after this letter was sent I still haven't received my money.

I honestly cannot keep chasing you guys and emailing you to get my money back. Please don't respond with your generic replies and tell me "you have no control over my banks process and timeframes with regards to the hold" its been a month, there is no way my bank can take that long to release the hold, the problem is on your end.