1 reviews | Active since Feb 2013
Refund and pathetic customer service
made a booking for 21st August and i had sweepstar change 3 times, last time they changed on Sunday afternoon which i was assigned sweepstar with a low rate i never go for. Now I can’t cancel without support which is not available at that time. Last minute change is ok on your end but not our side. I sent an email to enquire about this.
Monday Morning agent cancelled my appointment 20 min before the appointment. I took a day off because i wanted to be home for the cleaning. She didnt even bother to pick up the phone and call for clarity. Now i have been waiting for my refund since last week monday. Normally this takes 2 days i even spoke to my bank. They shared what SweepSouth can do to resolve this which i have shared this but i have been ignored instead and no refund.
I called support to enquire about this they said 10 days but my bank says different thats not the reason they should talk to their finance. My emails are not responded to and all the agents i talk with over the phone they don’t call me back for feedback . Yet promised to check and get back to me. Its day 11 but my money still not reflecting in my account.
We are concerned to read this and extremely disappointed with the service received- All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change.
We are terribly sorry you were let down by the SweepStar as we noticed she had a same-day cancellation. Once this happens this is sent to our replacements team who works hard on finding a replacement. A SweepStar has been allocated to you - You then requested our team to proceed with cancellation. The funds have then been released on our end.
We do believe our team is currently in touch with you directly via email.
Again we are so very sorry this has *****ed your experience with our platform and we sure hope you'd allow us another chance to make this right for you.
Regards,
We are concerned to read this and extremely disappointed with the service received- All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change.
We are terribly sorry you were let down by the SweepStar as we noticed she had a same-day cancellation. Once this happens this is sent to our replacements team who works hard on finding a replacement. A SweepStar has been allocated to you - You then requested our team to proceed with cancellation. The funds have then been released on our end.
We do believe our team is currently in touch with you directly via email.
Again we are so very sorry this has *****ed your experience with our platform and we sure hope you'd allow us another chance to make this right for you.
Regards,
Please get someone to resolve this.
Please get someone to resolve this.