Recommendation: Stay as far away from this group as possible.

Do not use this service. The cleaner that arrived checked in on the app 15 minutes before she arrived: obviously to pretend to SweepSouth that she was not late. You pay or time worked. She also left early, so I paid for half an hour that was not provided to me. in their response to my complaint, they said "she was there for the full duration" so they just ignored my complaint abut the time issue.

Then about the "quality of the cleaning" issue. They market their staff as "trained, experienced, efficient". My wife and I spent spent 3 hours the following day cleaning what the cleaner was supposed to have cleaned. Things like a once-over of all the floors with a dirty mop, so we had to clean all the dirty mop-marks; dust an about half the counter tops that were part of what we told the cleaner to clean; dirty bath; re-scrubbing of the braai grids. The list goes on. She cleaned nothing.

They gave me a credit, but it covers less than half the cost of a normal day's cleaning, which I had booked on a fortnightly basis.

They offer a "satisfaction guarantee". This is the BS that they told me about that aspect of their business: "ensures we are able to provide clients with the highest level of service..." They go on to say that they will assess the complaint and provide credits for free hours "at the discretion of management". In other words, the "guarantee" part of the guarantee is in fact no guarantee at all. It is all in their discretion. They actually guarantee nothing.

Here is more of their BS: "we would be unable to assist with a refund...she was there for the full duration and needs to get paid". Huh?? I was not suggesting that she should not get paid: that is SweepSouth's role, as her employer. THEY are the ones that should carry the cost of the useless service that was rendered to me, not me.

All in all, this is one service to stay away from. They will frustrate you and in the end, just give you a middle finger. No wonder they market that they are fully insured: they would need to be, if this is how they think they should be running their business.