CW
Christine W
1 reviews | Active since Sept 2015
01 May 2023, 17:15
Recommend avoiding
Absolutely dreadful set up. Zero protection offered to employer. Sweep South appears to be merely the middle man, connecting "independent contactors" with would be employers. Double debited me. Two housekeepers upped and left, no explanation given, a mere several hours notice despite having future recurring bookings with me. Three housekeepers in less than six months. Vetting seems wishy washy, SweepSouth accept no responsibility. Standard response "the ladies are all independent contractors". Will never utilize their services again, strongly dissuade others. In fact I am trying to cancel/delete my account, not easy
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Replies (2)
SweepSouth's replyOfficial
03 May 2023, 12:41 Hello Christine. We are incredibly sorry about the experience you've had.
This is disappointing to read and we are really so sorry that you've had an unfavourable experience with our service. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as an integral part of it, we can assure you that your security is pivotal to our business.
Upon this review, we went through all correspondence and we can confirm that the support agent corrected your bookings once it was confirmed that two bookings were made for the same day (10 January 2023), with two different SweepStars (booking SS*** with your preferred SweepStar and booking SS***). To date, the support agent that reached out to you has corrected your entire booking schedule to reflect your preference, and the temporary hold was reversed immediately from our system. No two debits were made to your account.
Furthermore, we are incredibly sorry that the SweepStars that were allocated to your bookings have let you down, especially due to short notice. We have a vigorous vetting process and as such, no SweepStar is able to be on our platform if they do not hold a specific quality of work and commitment. We are incredibly sorry that this was not the case with two of your bookings which has gravely impacted your experience with our platform. If you would allow us the opportunity we would love to turn this experience around by providing you with the service that we based our platform on, a service we believe in.
This is disappointing to read and we are really so sorry that you've had an unfavourable experience with our service. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as an integral part of it, we can assure you that your security is pivotal to our business.
Upon this review, we went through all correspondence and we can confirm that the support agent corrected your bookings once it was confirmed that two bookings were made for the same day (10 January 2023), with two different SweepStars (booking SS*** with your preferred SweepStar and booking SS***). To date, the support agent that reached out to you has corrected your entire booking schedule to reflect your preference, and the temporary hold was reversed immediately from our system. No two debits were made to your account.
Furthermore, we are incredibly sorry that the SweepStars that were allocated to your bookings have let you down, especially due to short notice. We have a vigorous vetting process and as such, no SweepStar is able to be on our platform if they do not hold a specific quality of work and commitment. We are incredibly sorry that this was not the case with two of your bookings which has gravely impacted your experience with our platform. If you would allow us the opportunity we would love to turn this experience around by providing you with the service that we based our platform on, a service we believe in.
Best regards,
SweepSouth's reply03 May 2023, 12:41
Official
Hello Christine. We are incredibly sorry about the experience you've had.
This is disappointing to read and we are really so sorry that you've had an unfavourable experience with our service. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as an integral part of it, we can assure you that your security is pivotal to our business.
Upon this review, we went through all correspondence and we can confirm that the support agent corrected your bookings once it was confirmed that two bookings were made for the same day (10 January 2023), with two different SweepStars (booking SS*** with your preferred SweepStar and booking SS***). To date, the support agent that reached out to you has corrected your entire booking schedule to reflect your preference, and the temporary hold was reversed immediately from our system. No two debits were made to your account.
Furthermore, we are incredibly sorry that the SweepStars that were allocated to your bookings have let you down, especially due to short notice. We have a vigorous vetting process and as such, no SweepStar is able to be on our platform if they do not hold a specific quality of work and commitment. We are incredibly sorry that this was not the case with two of your bookings which has gravely impacted your experience with our platform. If you would allow us the opportunity we would love to turn this experience around by providing you with the service that we based our platform on, a service we believe in.
This is disappointing to read and we are really so sorry that you've had an unfavourable experience with our service. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as an integral part of it, we can assure you that your security is pivotal to our business.
Upon this review, we went through all correspondence and we can confirm that the support agent corrected your bookings once it was confirmed that two bookings were made for the same day (10 January 2023), with two different SweepStars (booking SS*** with your preferred SweepStar and booking SS***). To date, the support agent that reached out to you has corrected your entire booking schedule to reflect your preference, and the temporary hold was reversed immediately from our system. No two debits were made to your account.
Furthermore, we are incredibly sorry that the SweepStars that were allocated to your bookings have let you down, especially due to short notice. We have a vigorous vetting process and as such, no SweepStar is able to be on our platform if they do not hold a specific quality of work and commitment. We are incredibly sorry that this was not the case with two of your bookings which has gravely impacted your experience with our platform. If you would allow us the opportunity we would love to turn this experience around by providing you with the service that we based our platform on, a service we believe in.
Best regards,
CW
Christine W's updateReviewer Update
17 Aug 2023, 12:29I was not going to respond to your reply dated 3 May 2023 but feel compelled to.
There was indeed an extra debit taken in Dec 2022. Give SweepSouth your due it was credited to my account when I called in and requested a full recon.
I remain firmly of the opinion your platform does not protect the employer e.g. zero notice period given when a SweepStar terminates all upcoming bookings. SweepSouth's vetting process is also questionable. I am still establishing things missing, nobody else is ever in my apartment. A serious concern.
There was indeed an extra debit taken in Dec 2022. Give SweepSouth your due it was credited to my account when I called in and requested a full recon.
I remain firmly of the opinion your platform does not protect the employer e.g. zero notice period given when a SweepStar terminates all upcoming bookings. SweepSouth's vetting process is also questionable. I am still establishing things missing, nobody else is ever in my apartment. A serious concern.
CW
Christine W's update17 Aug 2023, 12:29
Reviewer Update
I was not going to respond to your reply dated 3 May 2023 but feel compelled to.
There was indeed an extra debit taken in Dec 2022. Give SweepSouth your due it was credited to my account when I called in and requested a full recon.
I remain firmly of the opinion your platform does not protect the employer e.g. zero notice period given when a SweepStar terminates all upcoming bookings. SweepSouth's vetting process is also questionable. I am still establishing things missing, nobody else is ever in my apartment. A serious concern.
There was indeed an extra debit taken in Dec 2022. Give SweepSouth your due it was credited to my account when I called in and requested a full recon.
I remain firmly of the opinion your platform does not protect the employer e.g. zero notice period given when a SweepStar terminates all upcoming bookings. SweepSouth's vetting process is also questionable. I am still establishing things missing, nobody else is ever in my apartment. A serious concern.