CP
Christa P
1 reviews | Active since Dec 2014
20 Jan 2019, 19:50
Re-assignment of Sweepstars???
I am so upset. I booked an appointment last week already. But a new Sweepstar was assigned, by Sweepsouth, I was not happy, but accepted it, Then Sweepsouth assigned another person- that I am not comfortable with, without my approval. They assigned the person on a Sunday. When I tried to edit, it was impossible. I had to cancel the appointment and I refuse to pay the amount due, as I did not agree on the Sweepstars assigned to me, without approval. This is bad, bad service. Rather create a space, where you ask the client if he/she is happy to substitute the Sweepstar with X Y or Z. Unacceptable and I loved Sweepsouth. So, so sad. I refuse to pay. **********
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SweepSouth's replyOfficial
21 Jan 2019, 11:20Hello Christa,
Thank your for the review.
All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. The convenience of the SweepSouth platform is that when your SweepStar requests time off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day.
Closer to the time of your booking our system will automatically assign another highly-rated SweepStar to your booking(s) and pop you an email with more details about the new SweepStar. If you have a recurring booking and your selected SweepStar has taken off extended time, our system will make sure to assign the same SweepStar to each of the bookings where your SweepStar is not available.
We're terribly sorry you weren't able to edit your booking. We'd like to look into this and assist you. Please send through your booking reference number or email address used to make your bookings and we'll gladly get in touch to assist you further.
SweepSouth
Thank your for the review.
All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. The convenience of the SweepSouth platform is that when your SweepStar requests time off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day.
Closer to the time of your booking our system will automatically assign another highly-rated SweepStar to your booking(s) and pop you an email with more details about the new SweepStar. If you have a recurring booking and your selected SweepStar has taken off extended time, our system will make sure to assign the same SweepStar to each of the bookings where your SweepStar is not available.
We're terribly sorry you weren't able to edit your booking. We'd like to look into this and assist you. Please send through your booking reference number or email address used to make your bookings and we'll gladly get in touch to assist you further.
SweepSouth
SweepSouth's reply21 Jan 2019, 11:20
Official
Hello Christa,
Thank your for the review.
All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. The convenience of the SweepSouth platform is that when your SweepStar requests time off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day.
Closer to the time of your booking our system will automatically assign another highly-rated SweepStar to your booking(s) and pop you an email with more details about the new SweepStar. If you have a recurring booking and your selected SweepStar has taken off extended time, our system will make sure to assign the same SweepStar to each of the bookings where your SweepStar is not available.
We're terribly sorry you weren't able to edit your booking. We'd like to look into this and assist you. Please send through your booking reference number or email address used to make your bookings and we'll gladly get in touch to assist you further.
SweepSouth
Thank your for the review.
All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. The convenience of the SweepSouth platform is that when your SweepStar requests time off, falls ill or has a sudden emergency then we'll automatically assign you another SweepStar to ensure that you are provided with a cleaning on the day.
Closer to the time of your booking our system will automatically assign another highly-rated SweepStar to your booking(s) and pop you an email with more details about the new SweepStar. If you have a recurring booking and your selected SweepStar has taken off extended time, our system will make sure to assign the same SweepStar to each of the bookings where your SweepStar is not available.
We're terribly sorry you weren't able to edit your booking. We'd like to look into this and assist you. Please send through your booking reference number or email address used to make your bookings and we'll gladly get in touch to assist you further.
SweepSouth